Patrick Sullivan Email & Phone Number

Middleborough, Ma, Us

Greater Boston Area

Hingham, Ma

Providing L3 support to our partners and customers on San and storage products, including:- EMC AX/CX/VNX/VNXe arrays- EMC Celerra NAS- EMC Isilon cluster- Brocade switches/directors- Cisco MDS switches/directorsAdditional training for certification on the following products:- NetApp storage arrays- EMC VxRail HCI- Barracuda security products- Barracuda NG Firewall

- Lead L2 engineer for the Americas region supporting HPs full line of Fibre Channel SAN switch products: * Brocade * Cisco MDS * McData * Qlogic- Support full line of communication technologies/protocols including: * Brocade: FCR, FCIP, FCoE, Access Gateway (NPIV) * Cisco: FCIP, IVR, NPV/NPIV * Qlogic: TR- Provided peer mentoring for L1 and L2 switch engineers.- Developed and delivered remote and onsite training for L1 engineers on switches and troubleshooting.

Brockton, Ma

Monitored a VAX 4600 system during second shift, coordinating hardware and software providers when problems arose. Ran system reports and claim forms. Performed a nightly system backup

Wayland, Ma

- Provided remote VAR support for EMC storage arrays using a proprietary monitoring and reporting tool. - Provided support for company's SANLink product - a storage virtualization appliance that allowed for single point management of Fibre Channel storage arrays from different vendors. - Was one of the first engineers brought in to help start the official technical support group- Designed the initial Remedy-based ticketing/issue tracking database system.- Product support included -Brocade switches -EMC, LSI, HP (VA and EVA) storage -Windows, Linux, and Solaris servers

Brockton, Ma

- Involvement with all facets of the company's computer network, including (but not limited to): * PC deployment, support and repair. * Network cabling and troubleshooting * Server administration (Netware 3.2 and Windows NT 4.0) * Intranet design * Y2K remediation- Installation and support of DEC terminals and printers.- DBMS applications development and programming on both VAX M/SQL and PC platforms (Alpha 4 and MS Access).- Report production and data extraction, data mining and analysis.