Patrick Supple Email & Phone Number

London, GB

Windsor, England, United Kingdom

• Owned End-to-end Category Management for Centrica’s Customer Operations (BPO, F&A outsourcing, offshore and onshore contact centers). Accountable for commercial operations in India, South Africa and North America..
• Created and managed 3-year BPO category strategy, designed commercial pipeline and introduced strategic governance (to Board level). Produced supporting Category Plans.
• Managed £90m budget, achieving 11% Y-o-Y cash savings.
• Led cost reduction programmes across Customer Ops / BPO spend areas; top performer in efficiency savings across Customer Ops Procurement (2017, 18 & 19).
• Best practice lead on Category Management, Audit compliance and SRM forums with various FTSE 100 organisations; included Gartner and Global Summit events. Mentored Centrica Procurement graduates.
• Re-negotiated supplier agreements, SLA’s, rate cards, pricing schedules and rebates.

Staines, Middlesex

* Auditing Contract Management and Supplier Relationship Management processes. Designed and introduced activities, tools and controls to achieve accredited world-class SRM maturity. * Accountable for onboarding and owning Commercial and Relationship governance for multiple strategic suppliers, (incl. Field Service Category suppliers) with combined annual.

London, United Kingdom

* Detailed knowledge of Vendor Management best-practices. On-boarding of new IT vendors (Hardware, EUC and Network providers) into SIAM tower model. Lead on Ministry of Justice's relationship with strategic suppliers. Designed and implemented formal processes to govern the relationship of multiple strategic and tactical IT vendors, including management of.

Victoria, London

Designed & implemented IT Commercial data-room and Service Knowledge Library for largest Government IT procurement. Designed supporting data-handling policies, processes and Best Practice paper; which were later adopted by a number of other Government departments.

102 Petty France, Victoria, London

Performing CMDB audits, identifying opportunities to improve CMDB accuracy, resulting in considerable cost savings, reduced incident volumes, increased rate of successfully implemented changes, increasing supplier performance & enhancing customer service.

London, Victoria

Performing risk & business impact assessments across Department's estate (900 sites). Designing & implementing IT Service Continuity measures to support Business Continuity Plans. Implemented Service Continuity test regime, reducing departmental & operational risk.

Education record

Education record