Patrick Supple Email & Phone Number

London, Gb

Windsor, England, United Kingdom

• Owned End-to-end Category Management for Centrica’s Customer Operations (BPO, F&A outsourcing, offshore and onshore contact centers). Accountable for commercial operations in India, South Africa and North America. Portfolio of 4 key Tier 0 Suppliers. • Created and managed 3-year BPO category strategy, designed commercial pipeline and introduced strategic governance (to Board level). Produced supporting Category Plans.• Managed £90m budget, achieving 11% Y-o-Y cash savings. • Led cost reduction programmes across Customer Ops / BPO spend areas; top performer in efficiency savings across Customer Ops Procurement (2017, 18 & 19).• Best practice lead on Category Management, Audit compliance and SRM forums with various FTSE 100 organisations; included Gartner and Global Summit events. Mentored Centrica Procurement graduates.• Re-negotiated supplier agreements, SLA’s, rate cards, pricing schedules and rebates.• Collaborated with cross-functional teams, at Director level, to deliver Centrica strategic business objectives.• Evaluated RFI, RFP, RFQ and tender responses. Drafted contract agreements, including MSA’s. • Designed Data Privacy Agreements in line with GDPR regulations.• Reduced Networks supply chain by consolidating WAN / LAN providers; inc. onboarding / exiting of suppliers. • Studied global market activity to bring in new products / solutions. • Designed contracts and gain-share reward models to support transformation programmes (inc. Web-chat and Robotics automation). (Won Procurement Award for Value and Excellence). • Tools used: SAP, ARIBA, Docusign

Staines, Middlesex

* Auditing Contract Management and Supplier Relationship Management processes. Designed and introduced activities, tools and controls to achieve accredited world-class SRM maturity. * Accountable for onboarding and owning Commercial and Relationship governance for multiple strategic suppliers, (incl. Field Service Category suppliers) with combined annual contract value of £200m+. * Designed and implemented strategies to support cost reduction programmes.* Commercial lead for service improvements, risks, disputes, escalations and contract re-negotiations.* Provide internal consultancy and authorisation for all in-life contract changes; ensuring these are are accurately defined and commercially viable. * Responsible for stakeholder engagements within British Gas Business, including designing and running networking events. Custodian of Stakeholder maps and Supplier Account Plans.* Leveraged and developed strong relationships to reduce costs, increase contract compliance, drive additional value, whilst maximising service. Identified strategic opportunities, and led on multiple projects, to deliver £5m+ savings.* Conducted commercial, service and supplier risk assessments; implemented remedial plans to reduce risk and improve supplier performance.* Worked with Procurement to optimise contractual agreements with focus on better for less and compliance with contractual obligations.* Owned Service / Financial reviews; improved invoicing governance which prevented aged-debt and ensured charges were in line with contracted pricing models.* Introduced tools and controls to accurately design multi-year budgets.

London, United Kingdom

* Detailed knowledge of Vendor Management best-practices. On-boarding of new IT vendors (Hardware, EUC and Network providers) into SIAM tower model. Lead on Ministry of Justice's relationship with strategic suppliers. Designed and implemented formal processes to govern the relationship of multiple strategic and tactical IT vendors, including management of multi-million pound budgets (£100M+ per annum).* Facilitated quarterly Executive reviews, Scorecard creation and performance monitoring through relationship and value assessments, contract renewal negotiation, managing claims and disputes to close out and settlement. * Delivered 11% OPEX savings in first year and negotiated contract extensions, achieving £10m savings.* Developed and maintained Vendor Executive account plans with Strategic & Emerging suppliers. * Co-ordinated Executive, Service and Commercial Boards and delivered value-add initiatives; reduced ICT costs, reduced risk, implemented leaner governance to reduce aged-debt and delivered improved business scorecard results.* Building complex budgets - reporting financial performance to CTO, SRO and IT Directors.* Accountability for all in-life contract changes. * Designed and ran stakeholder workshops which matured department's Vendor Management business processes, conforming to best practice methodologies.* Subject matter expert on designated IT vendors acting as primary reference point for contractual, commercial and IT strategy.* Designed and implemented best-practice regime to categorise 100+ IT vendors.* Conducted Commercial Risk reviews and implemented remedial plans to achieve improved supplier and contract performance.

Victoria, London

Designed & implemented IT Commercial data-room and Service Knowledge Library for largest Government IT procurement. Designed supporting data-handling policies, processes and Best Practice paper; which were later adopted by a number of other Government departments.

102 Petty France, Victoria, London,

Performing CMDB audits, identifying opportunities to improve CMDB accuracy, resulting in considerable cost savings, reduced incident volumes, increased rate of successfully implemented changes, increasing supplier performance & enhancing customer service.

London, Victoria

Performing risk & business impact assessments across Department's estate (900 sites). Designing & implementing IT Service Continuity measures to support Business Continuity Plans. Implemented Service Continuity test regime, reducing departmental & operational risk.

Education record

Education record