Director Of Operations
- Served as the most senior front office staff member during the 2024 season.- Managed junior staff, college interns, high school fellows, adult and youth volunteers who staffed game day operations, a total of 84 unique individuals during the 2024 season.- Served as the main point of contact for special guests, sponsors, and other partners on gameday.- Served as the main point of contact for all customer service inquiries.- Managed the administrative operations of the Big Train Summer Camp, the largest revenue stream in the organization.- Continued to manage the Big Train ticketing operation, the second largest revenue stream in the organization, and successfully transferred the online operation to a new service. - Served as main point of contact for Season Ticket Holders and fulfilled ticket transfers and other special requests.- Reported to the President and Board of Directors with operational and financial reports.- Updated the website during the season to inform our fans about team performance and promotional events.- Responsible for a 46% increase in ticketing revenue from 2023-2024 with no decrease in attendance.
