- Effective end-to-end management of multifaceted KPIs for the Council and its 8 Research Institutes (work planning, tracking, reporting)- Effectively showcased the Council's work through active nomination and obtaining of national awards- Supported C-suite in stakeholder meetings and engagements - Process improvement through workflow documentation and knowledge management

- Worked closely with digitally progressive companies in Singapore to fast track their digitalisation journey. This included contributing to the development of their roadmap and execution of projects.- Performed industry engagement in the retail and hospitality sectors to identify opportunities for digitalisation projects- Identified key technologies relevant for sector digitalisation in the local market

- Partnered business teams to deliver effective projects and systems with over 85% satisfaction- Effectively maintained and continuously improved on digital products through roadmap planning- Ensured stakeholder and senior management alignment through regular updates- Managed project finances to ensure minimal cost variances

- Stood in for Mobile Platform Project Manager in roadmap planning and maintenance- Delivered new applications such as WeChat Mini Program and AR Navigation to improve engagement- Secretariat for organisation's digitalisation steering committee

- Ensured project objectives were met through business needs analysis and requirements tracing- Maintained change effectiveness of over 80% through active planning and engagement of stakeholders- Planned deployment and transition activities for internal and external stakeholders

- Grew over-the-counter topline by 20% through service projects such as revamp of sales counters- Derived insights through Tableau BI for product team through sales and product mix analysis- Actively maintained guest satisfaction rating of over 95%