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Esco is one of the world's leading manufacturers of highly productive manufacturing solutions for high-precision parts. Esco guarantees customers fast, professional service and support.My task is to ensure that in Europe, each Customer has access to a flawless service. Today an excellent Customer service is an essential asset for any company. We want that our Customers stays faithfull in Esco, not only because of our great products but also because of our great service.My multi skilled team offers everything that our customers needs: Continuous improvment, quotes for spare parts, quotes for service visits, technical inquiries, technical support by phone or remote maintenance etc....Nothing is impossible.
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Customer Experience Director At Esco SaEscomatic Oct 2022 - PresentLes Geneveys-Sur-Coffrane, Neuchâtel, Switzerland
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Customer Support ManagerMikron Automation Aug 2010 - Oct 2022- Planning all interventions for CS (people, parts)- Planning the ressources,briefing/debriefing of the technicians involded in a CS task (approximative 13 people including mechanical technicians and software engineers)- Resonsible for all the CS technicians regarding their profitability- Warranty managment- Provide technical support to customers- Ensure continuous update of customer documentation- Establishment of quotes -
Customer Service ManagerMikron Automation Aug 1997 - Oct 2022BoudryIn charge of the Customer Service Team. 27 skilled and dedicated persons are working hard to bring the best Customer Service Experience to all of our Customers.My highest priority is to keep the Customer satisfaction as high as possible. This is achieved through strong technical expertise combined with empathy. I managed the implementation of a CRM in the company. From the URS to the project managment including the training to the final users in all our sister companies we have… Show more In charge of the Customer Service Team. 27 skilled and dedicated persons are working hard to bring the best Customer Service Experience to all of our Customers.My highest priority is to keep the Customer satisfaction as high as possible. This is achieved through strong technical expertise combined with empathy. I managed the implementation of a CRM in the company. From the URS to the project managment including the training to the final users in all our sister companies we have. My main tasks and goals:- Customer satisfaction- Ensure that financial goals are met- Crisis managment- Continuous improvment- Develop actual business to ensure growth- Responsible of all Customer Service related processes- Quotations for Key Customers Show less
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Assembly ManagerMikron Aug 2006 - Oct 2010I am a team manager of 3 persons including myself. I am responsible of the debug process and final setup of our machines. I also install our machines at customer's location to do the final settings and prepare the line to be ready for production. Specific training of the customers people is also part of my job. I do this in French, German, and English. Plannig the ressources of my team is a small part of my job. -
Assisstant Assembly ManagerMikron Aug 2004 - Aug 2006
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Cnc ProgrammerHostettler Ag Jan 1996 - Jun 1997Programming of a 5 axis CNC milling maching. Various parts for the industry where to be made. Mostly big parts (more than 150kg).
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Frequently Asked Questions about Patrick Tomasino
What company does Patrick Tomasino work for?
Patrick Tomasino works for Escomatic
What is Patrick Tomasino's role at the current company?
Patrick Tomasino's current role is Customer Experience Director at ESCO SA.
What is Patrick Tomasino's email address?
Patrick Tomasino's email address is pt****@****peed.ch
What is Patrick Tomasino's direct phone number?
Patrick Tomasino's direct phone number is 41 32 321 *****
What schools did Patrick Tomasino attend?
Patrick Tomasino attended Nom De L'école :.
What skills is Patrick Tomasino known for?
Patrick Tomasino has skills like Manufacturing, Customer Service, Automation, Sap, Team Management, Project Planning, German, Troubleshooting, English, Engineering, Problem Solving, Operations Management.
Who are Patrick Tomasino's colleagues?
Patrick Tomasino's colleagues are 克麗絲汀 Cris Z., Cristian Rotini, Cyril Jaquet, Jacques Bahiga, Simone Pagliai, Michael Rohrer, Vincent Fankhauser.
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