Patrick Torres Email & Phone Number

New York, New York, United States

New York, New York, United States

Brooklyn, New York, United States

-Providing leadership, guidance, and support to a team of customer service representatives, and delivering superior customer service to all members both internally and externally through example-Supervises and assists a team of 20 individuals in a high paced retail environment ensuring that responsibilities are correctly allocated to ensure productivity-Provides regular feedback to a team to assist with development, growth and appropriate adherence to guidelines, regulations, policies, and procedures

-Hosted annual shareholder meetings for Fortune 500 Companies including Walmart, Loews, and Footlocker-Communicated with clients and superiors effectively and performed technical support in order to create a smooth user experience-Effectively assisted clients in using the platform successfully

New York, New York, United States

-Monitored and handled daily exceptions with customer orders, which includes but is not limited to processing returns and outstanding customer orders, and making customer contact via phone and email.-Worked quickly and efficiently to work through customer inquiries using multiple help desk software in a timely manner

New York, New York, United States

-Worked in a visitor services role assisting visitors and assuring they have a great experience-Assisted in several facets of day to day museum operations including retail sales, guided tours, and answering inquiries of visitors-Maintained up to date knowledge of museum exhibits and protocols- Operated a POS system and handled cash whilst working in a sales role in the museum's gift shop

Greater New York City Area

-Worked as a bartender at several locations of popular New York City bottle shop and bar.- Displayed excellent interpersonal and customer service skills when engaging with customers- Organized and maintained inventory of bar products including drinks, food, and supplies- Demonstrated knowledge of both the brewing process and different varieties of beer

New York, New York

-Coordinated with both kitchen and servers to ensure service runs smoothy- Consistently met and exceeded needs and requests of customers- Maintained composure and professionalism at all times, in a high volume operation- Communicated effectively with co-workers and customers to ensure seamless customer dining experiences- Accurately and effectively served food and alcoholic beverages to guests

Greater Boston Area

- Contributed to the successful operation of events with up to 200 guests.- Showcased the ability to adapt in frequently changing environments

Boulder, Colorado

-Worked as bookstore employee assisting in all aspects of bookstore operations - Fulfilled and prepared customer orders for shipment and in-store pick up- Supported multiple supervisors in tasks as requested- Responsible for maintaining inventory during peak volume periods- Interacted with customers and provided assistance

Greater Boston Area

-Interned for Senator John Kerry at his Boston office- Handled telephone inquiries including serving as Senator Kerry's representation to constituents- Collaborated with other staff to resolve and address constituent issues and concerns in a timely manner- Distilled relevant news articles into succinct briefings for the Senator's Washington office