Patrick U. Email & Phone Number

Cambridge, England, United Kingdom

United Kingdom

Geant provides high speed, highly resilient, secure network backbone for European educational establishments scientific research projects which CERN amongst its partners. I am tasked with being responsible for the provision and maintenance of the linux VMs for the Geant IT and our European partners in research and education in a secure and highly available manner, working with the networking, operations and Devops teams within the Geant infrastructure.

Cambridge, United Kingdom

Create policy and process documents. Decommision office. Represent staff as nominee in redundancy negotiations/discussions. Create training plan and obtain funds for team. Perform performance reviews. Provide SMART objectives and stretch goals for teams in line with company objectives and priorities. Create custom dashboards in splunk for KPI to be measured for application support teams. Distaster recovery planning and plan reviews in conjuction with BCP team. Perform budget review and provide information for new budget. Manage on call rota for production support. Incident manager and co-ordinator. PCI contact for annual audits. Manage production releases of in house application

Cambridge, United Kingdom

Personnel managment, reviews, SMART objective setting, disciplinaries. Promote extension of use of Puppet and vmps for automated management of servers and switch gear. Promote the adoption of automating triggers for workflows betweeh Atlassian toolsets and servicenow tools. Create and maintain on call rota for out of hours support, with processes and incident management in concert with other interested business teams. Attend and run CAB meetings. Monitor workflows and performance.Provide KPI & uptime information for company board reports. Run onsite PCI audit with approved body representative and provide samples and configuration information.Make recommendations to Information security team on how to satisfy PCI requirements.Manager on call rota for production systems. Run release management and execution for production application

Cambridge, United Kingdom

Manage team to support financial transaction application platform and liaise with company customers as well as provide support for external customers of the product. Personnel management including hire, train and discipline. Work with vendors and suppliers to support the production platform. Visit datacentres to view facitlities on behalf of parent company. Collate information for budgets forecasting for hardware, software, and personnel requirements. Change and incident management process creation and documentation and training. Attend and run weekly CAB. Co-ordinating with business and, external contacts, incidents and change. PCI compliance audit co-ordination in conjuction with Information security department and first contact for auditor on site. In charge of application release process in both execution and process ownership and auditing.

Cambridge, Cambridgeshire

Hire and Manage team of support personnel to maintain the platform on which the production system ran. Monitor application events and remediate issues. Provide system documentation, SOP and training for team both in house and external with vendors for personnel development plans, perform disciplinary proceedings where required. Work with administration teams to ensure reports received and files sent to 3rd parties. More emphasis on providing information to other internal teams to alert them to incidents. Work with business to create an incident management process. First contact for PCI and other regulator audits for the production system on site, provide monitoring information and proof of server configuration showing hardening had been performed and was in effect. Networking was also performed to add switches to network and configure port security. Physical networking of the new office space. Power consumption monitoring as well as power supplier engagement and incident reporting. Mitel phone system administration and configuration for Hunt groups, menu systems and hold behaviours. Application release manager and executore for in house production application.

Cambridge, Cambridgeshire

Office move to manage and arrange with zero downtime for email. Support for hand held devices. Production datacentre move with zero downtime. Migration from opensource suite of products for networking and and domain authentication to Cisco and microsoft. During this period we wrote out the 3rd party software provider we were using for financial transaction software so more reliance was demanded from our telecomps providers and to maintain good contacts at the banks for authorisation services and network access for SFTP/FTPS of files. Administration teams grew to accomodate the checks that were bought in by vendor relationships and therefore more users to support. PCI responsibilities that had been taken care of by the vendor now needed to be done in house.Systems administration responsibilities. Working with production transaction database and CMS oracle database from install to replication. Backup solution support and amendment, checked backups had been performed and performed restore test. Multiple site hosting support for sites in Telecity North, Level3 and Redbus for sibling companies. Solaris and Linux (Centos/Redhat) platform support. System security monitoring with Symantec enterprise suite, install agent on machines, request and/or configure required network access, vendor liaison. AD domain administration for local offiice site. Main technical contact for BT Cardway and TNS bank authorisation network providers. Release manager and release executor or production code releases.

Great Shelford, Cambridgeshire

Systems administration responsibilities. Working with production transaction database and CMS oracle database from install to replication. Backup solution support and amendment, checked backups had been performed and performed restore test. Multiple site hosting support for sites in Telecity North, Level3 and Redbus for sibling companies. Solaris and Linux (Centos/Redhat) platform support. System security monitoring with Symantec enterprise suite, install agent on machines, request and/or configure required network access, vendor liaison. AD domain administration for local offiice site. Main technical contact for BT Cardway and TNS bank authorisation network providers. Release manager and release executor or production code releases.

Great Shelford, Cambridgeshire

Creating and amending Perl CGI and HTML templates. Talking with customers of service, internal and external, and IT infrastructure team. Supporting and maintaing internal systems for email, internet access, networking telephony in an on call capacity. Working with external vendors for payment processing software, service providers for utilities, hardware support and ISP. Liasing with internal customers on incidents and resolution. Provide maintenance notifications. Support out of hours operations for sibling companies