Patrick Volpe Email & Phone Number

New York, Ny, Us

Cheyenne, Wyoming, Us

Minneapolis, Mn, Us

Paris La Défense, Fr

Paris La Défense, Fr

•Develop relationships with current customers and vendor partners, as well as new prospects, retain the existing customer base and add new clients to meet and exceed revenue objectives.•Manage complex contract negotiation and work collaboratively with leadership.•Educate clients about the translation project life-cycle and workflow as well as the full range of services offered.•Achieved 30% growth in overall book of business, outperformed all OKR (Objectives and Key Results) and KPI (Key Performance Indicators).

Worldwide, Gb

•Member of the US Executive Team •Managed relationship with key vendors through end-to-end supply chain: Translation and Interpretation Project Managers, Account Manager, Linguist Recruitment and Quality Assurance.•Developed and delivered financial KPIs such as operations costs, gross margin and net margin targets.•On-boarded client to leverage internal technology to improve service and customer experience, implemented Quarterly Business Reviews to track and monitor performance against client SLAs.

New York, Ny, Us

•Developed and grew multiple production teams achieving 30%+ growth YoY and achieving client satisfaction rate of 99.9% during current management tenure.•Liaised with sales to on-board new clients properly and created implementation strategies for 30/60/90 days from MSA closing.•Developed, reviewed and approved new SOPs and policies to continuously improve quality production-wide.