Jan 2024 - Present
AeroLeads people directory · profile
Labi Francis Onuformi Email & Phone Number
Technical Support Leader| Ex-Gatsby(Now Netlify) | Ex-Postman
at
Language I/O
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Support Leader| Ex-Gatsby(Now Netlify) | Ex-Postman
Location
Abuja, Federal Capital Territory, Nigeria
Company size
Who is Labi Francis Onuformi? Overview
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Quick answer
Labi Francis Onuformi is listed as Technical Support Leader| Ex-Gatsby(Now Netlify) | Ex-Postman at Language I/O, a company with 14 employees, based in Abuja, Federal Capital Territory, Nigeria. AeroLeads shows a matched LinkedIn profile for Labi Francis Onuformi.
Labi Francis Onuformi previously worked as Tier 2 Support Engineer at Language I/O and Member at Support Driven. Labi Francis Onuformi holds Bachelor’S Degree, Petroleum And Gas Engineering from University Of Port Harcourt.
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Language I/O
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Profile bio
About Labi Francis Onuformi
I'm currently working as a Tier 2 Support Engineer at Language I/O. Language I/O's unique machine translation technology enables monolingual customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. I also have over 4 years of experience working as a Technical Support Engineer at high-growth US-based startups like Gatsby Inc(acquired by Netlify) and Postman Inc(SaaS Unicorn). In the past few years, I have helped my team build workflows and integrations to improve our efficiency, created internal and external documentation for our knowledge base, prepared reports based on user feedback that influenced our product roadmap, maintained a high CSAT score, and managed a team to achieve quarterly goals.
Listed skills include Sql, Javascript, Aspen Hysys, Public Speaking, and 32 others.
Current workplace
Labi Francis Onuformi's current company
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Language I/O
7 roles
Labi Francis Onuformi work experience
A career timeline built from the work history available for this profile.
Member
CurrentSupport Driven is a community of people in Customer Support and Success helping each other.
Oct 2017 - Present
Senior Technical Support Engineer
As the first Support Engineer, I created integrations with Zendesk, Slack, Zapier, and other tools to automate some processes that increased our efficiency. Created internal documentation for our team and external help center articles for our users which reduced our inbound support requests. Prepared monthly reports based on user feedback and insights from.
Jun 2021 - Jan 2023
Technical Support Engineer
Created a process for handling support queries via Twitter that led to 100% tracking of such queries and improved CSAT scores by 20%Managed our community forum by responding to different users on the public channel thereby reducing the volume of inbound tickets by 30%Mentored new hires and interns within two(2) weeks on support workflows enabling them to.
Jan 2019 - Mar 2021
Social Media Manager/ Web Manager
The Pr Boy
Management of Social Media accounts for fashion brands, Amnas (amnasclosetcom). Cynthia and Abila (Formerly Cynthia and Angels) and theprboy.Development of Social Media strategies and Editorial Calendars for clients.Redesign and management of Company's website (theprboy.com) and uploading contents from clients (Few Models, Style Temple, Diva Lukky etc)
Nov 2017 - Mar 2018
Administrative Manager/Webmaster
Created the concept of an entrepreneurship program and facilitated the training of over two hundred and fifty (250) students on digital skills Developed and Managed of two websites for the Commonwealth Games Federation and the Nigerian Olympic Committee. Organized the training of over 20 international African delegates on Zeus software for sports management.
Mar 2016 - Mar 2017
Secretary (Intern)
Ensure proper documentation of files and dissemination of information Attending to correspondence from other departmentsAssist the Head of Department with office duties.
Oct 2014 - Mar 2015
Team & coworkers
Colleagues at Language I/O
Other employees you can reach at languageio.com. View company contacts for 14 employees →
OS
Olivia Shoemaker
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
MD
Matthew Dufour
Colleague at Language I/O
Portsmouth, New Hampshire, United States, United States
View →
JJ
Jeremy Jacob
Colleague at Language I/O
Huntington Station, New York, United States, United States
View →
LD
Lisa Defrank
Colleague at Language I/O
Washington DC-Baltimore Area, United States
View →
HS
Heena Shah
Colleague at Language I/O
Austin, Texas, United States, United States
View →
JP
Jordan Pollack
Colleague at Language I/O
Como, Lombardy, Italy, Italy
View →
CG
Colten Gaines
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
HS
Heena Shah
Colleague at Language I/O
Austin, Texas, United States, United States
View →
KT
Krista Trees
Colleague at Language I/O
Laramie, Wyoming, United States, United States
View →
RP
Ryan Petrash
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
Olivia Shoemaker
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
MD
Matthew Dufour
Colleague at Language I/O
Portsmouth, New Hampshire, United States, United States
View →
JJ
Jeremy Jacob
Colleague at Language I/O
Huntington Station, New York, United States, United States
View →
LD
Lisa Defrank
Colleague at Language I/O
Washington DC-Baltimore Area, United States
View →
HS
Heena Shah
Colleague at Language I/O
Austin, Texas, United States, United States
View →
JP
Jordan Pollack
Colleague at Language I/O
Como, Lombardy, Italy, Italy
View →
CG
Colten Gaines
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
HS
Heena Shah
Colleague at Language I/O
Austin, Texas, United States, United States
View →
KT
Krista Trees
Colleague at Language I/O
Laramie, Wyoming, United States, United States
View →
RP
Ryan Petrash
Colleague at Language I/O
Cheyenne, Wyoming, United States, United States
View →
1 education record
Labi Francis Onuformi education
FAQ
Frequently asked questions about Labi Francis Onuformi
Quick answers generated from the profile data available on this page.
What company does Labi Francis Onuformi work for?
Labi Francis Onuformi works for Language I/O.
What is Labi Francis Onuformi's role at Language I/O?
Labi Francis Onuformi is listed as Technical Support Leader| Ex-Gatsby(Now Netlify) | Ex-Postman at Language I/O.
Where is Labi Francis Onuformi based?
Labi Francis Onuformi is based in Abuja, Federal Capital Territory, Nigeria while working with Language I/O.
What companies has Labi Francis Onuformi worked for?
Labi Francis Onuformi has worked for Language I/O, Support Driven, Gatsby, Postman, and The Pr Boy.
Who are Labi Francis Onuformi's colleagues at Language I/O?
Labi Francis Onuformi's colleagues at Language I/O include Olivia Shoemaker, Matthew Dufour, Jeremy Jacob, Lisa Defrank, and Heena Shah.
How can I contact Labi Francis Onuformi?
You can use AeroLeads to view verified contact signals for Labi Francis Onuformi at Language I/O, including work email, phone, and LinkedIn data when available.
What schools did Labi Francis Onuformi attend?
Labi Francis Onuformi holds Bachelor’S Degree, Petroleum And Gas Engineering from University Of Port Harcourt.
What skills is Labi Francis Onuformi known for?
Labi Francis Onuformi is listed with skills including Sql, Javascript, Aspen Hysys, Public Speaking, Office Administration, Html, Css, and Php.
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