Patrick W. Email & Phone Number

United Kingdom

London Area, United Kingdom

East London

Acer Apartments - White City Living

Viewpoint Battersea

The Quadrangle, Hornsey

• Ensuring C2C increased leverage sales and Key Performance Indicators Continually built and evolved • Progress sales diligently, ensuring customers are fully aware of the journey ahead, that they have the assistances of our recommended solicitors and FSA, and have carried out their post reservation within 7 days • Ensure consistent communication with the wider sales team, including providing leadership and daily handover • Manage a high volume of inbound sales enquiries and ensuring initial contact has been made adhering to the companies SLA’s • Determine customer needs – meets, greets, qualify, demos and closes through clear questioning and active listening • Respond positively to complaints and breakdowns in service delivery to ensure excellent customer service is consistently delivered.

London, United Kingdom

• Provide support and administration to the sales team, working alongside the team to ensure sales targets exchange within agreed timescales in achieving the delivery of the sales program• Instruct valuations for the new build shared ownership developments and ensure that they are updated regularly• Support the sales team with viewings, completions and promotional events guiding customers throughthe sales process and products

London, England, United Kingdom

• Manage urgent and non-urgent calls from patients, members of the public and healthcare professionals, such as GPs, nurses and pharmacists• Provide assessment, basic health advice and information to patients, supporting them to access the appropriate care, including advice to manage their symptoms at home• Contact selected patients to follow up on their symptoms and escalate these if their health is worsening• Assess patients’ needs supported by local policies and decision support computer software to ensure that patients are prioritised appropriately and directed to the correct end point• Perform general administrative duties, when workload permits, by: Filing hard copy files using established system, undertaking basic word processing – this may include tables and graphs, using photocopier and fax facilities effectively• Liaising with other agencies and healthcare providers to ensure patients are appropriately directed• Support line management through undertaking additional delegated administrative tasks when required to support effective service delivery, e.g. entering information onto existing databases

London, United Kingdom

• Prepare client-side documentation for site meetings and attend where required• Assist with the appointment of external consultants and building contractors, by preparing paperwork and organising procurement panels• Undertake research on housing needs and housing markets as required• Prepare new pre-planning application paperwork, reviewing and commenting on plans and design specifications before they go to planners, raising any issues with Project Managers as appropriate• Assist with the coordination of defects for new build properties • Assist in the preparation of development briefs, scopes of works and assist with planning applications• Take minutes of meetings where required• Assist project managers with projects and manage schemes in the development programme within cost, time, quality and other performance targets

Wood Green, London, Uk

• Financial management which includes managing day to day i.e. purchase orders for housing management, home ownership and care schemes• First point of contact for residents and stakeholders• Inputting waiting list and transfer applications for lettings assessment• Drafting letters and facilitate mail merges for the management of housing services• Liaising with stakeholders to manage general housing services• Managing keys for tenancy, homeownership and supported properties• Assisting tenants with general housing issues i.e. repairs, homelessness, mutual exchanges, termination, general housing queries• Assisting with the coordination and management of housing services which will include lettings, income, and development and supported housing• Contacting residents via phone and conduct Settling in Surveys

London, United Kingdom

Progressed to the second year of apprenticeship and worked in a busy customer facing role, responding toenquiries from tenants in an open reception (business support team). I also completed my level threebusiness and administration qualification through study at Worcester Group Training Association

Hackney, London, Uk

Started my placement with Sanctuary Housing for one year, working in the tenancy management team ashousing assistant. Whilst doing this role I completed my level two certificate in housing practice andshadowed housing officers on a daily basis which gave me brilliant experience of liaising with the incomerecovery, lettings and development team.

Clink Street, London, United Kingdom

• Arranging deployment • Restocking shelves, pricing and arranging food order and display food • Train & motivate new barista• Producing detailed paperwork • Raising Purchase Orders• Banking (cash handling)Inspect and manage the staff/building

London, United Kingdom

• Verify and assist customers with queries• Prepare customers food & specialty coffee• Keep store clean & monitored• Cashier duties • Provide world class customer service

Bachelor'S Degree, Business, Management

Qcf/Nvq Level 3, Business Administration

Qcf/Nvq Level 2, Housing Management

Btec National Certificate In Business, Business Administration, Merit Pass