Patrick Wakisaka Email & Phone Number

Ajax, On, Ca

Toronto, Ontario, Canada

Toronto, Canada Area

• Responsible for providing responsive technical support for 69 retail locations across Canada, head office and warehouse staff• Analyzing and troubleshooting issues in Windows operating systems and Microsoft Dynamics NAV• Coordinating the cabling and installation of technology at new retail locations• Escalating issues and working alongside third-party vendors when required• Developing and conducting UAT and regression testing for software updates• Diagnosing hardware failure and providing support for computers, peripherals and networking devices in person, over the phone and through the use of monitoring software• Reviewing software setup for errors and conflicts by cross-referencing dozens of combinations of product SKUs with concurrent promotions• Imaging, assembly, disassembly and maintenance of desktop computers, laptops and thin clients• Producing monthly reports outlining performance metrics and office equipment usage• Managing credentials in Active Directory and OrderDynamics for office and retail staff• Maintaining catalogues and inventory of digital equipment assets and e-waste• Creating documentation and manuals for office and retail use

Pickering, Canada

• Training and managing sales associates• Monitoring KPI and taking action to reach sales targets• Supervising shipping and receiving at store level• Focusing on providing a pleasant customer experience through customer service

Pickering, Canada

• Providing customer service by effectively handling simultaneous customer inquiries• Maintaining a safe workspace for customers and co-workers by carefully assembling and stocking inventory and fixtures, with careful attention to safety details• Ensuring a positive and friendly environment by monitoring and engaging with customers

Toronto, Canada Area

• Maintaining and increasing the number of active subscribers through the development of promotional advertisements• Conducting regular marketing and customer engagement through the use of social media platforms• Processing orders by updating customer database, receiving payments, sorting, packaging and shipping products on a regular basis

Toronto, Canada Area

• Reading, analyzing and providing a detailed summary on CRTC reports• Downloading and cataloguing roughly 3,000 document files of various formats