Patrick Wanjau Email & Phone Number

February 2024 to date - Fintech Solutions Propositions for Amanzi Ltd on rollout for Fintech solutions in AfricaCore Roles;Conducting market analysis to identify the unique financial needs and pain points of the target Markets in Africa.Collaborating with the consortium partners to design and prototype cutting-edge fintech products and servicesEngaging with local stakeholders, regulators, and ecosystem players to ensure seamless acceptance and relevance of proposed fintech solutions.Developing comprehensive go-to-market strategies, including workshops and brainstorming sessions with both Physical and remote teams. As a result,I have demonstrated your deep expertise in the fintech domain, my ability to navigate complex stakeholder environments and winning on the same.November 2023 - Strategy Cascade for MTN Uganda for the 2024 Financial, specifically on the Route to Customer Expertise.Core Roles;sharing best practices on sales channels, Management , Partner renumeration and go-to-market approachesIdentifying opportunities to enhance customer experience, improve sales efficiency, and drive revenue growthNovember 2022 to Date; Responsible for developing and implementing effective go-to-market strategies for various clients. Core Roles;Designing innovative distribution channels and sales approaches to optimize customer reach and engagement.Collaborating cross-functionally with product, marketing, and operations teams to ensure seamless execution of go-to-market plans.Analyzing sales data and customer feedback to continuously refine and improve the Route to Market strategies.

Regional Lead and Coach to an energetic team in charge of Safaricom Business Impacting over 370 staff ,13 M Customers, over 120,000 Partners and delivered over kshs. 90 B annually in Revenues in Greater Western and Rift Regions.Key responsibilities included:Maximized the Net Promoter Score (NPS) through the delivery of world-class customer service and ongoing process improvementsBuilt a high-performing, motivated team by cultivating employee engagement, talent development, and effective succession planningUpheld the highest safety standards to achieve the company's "Zero Harm" agenda and protect our peopleManaged the regional Profit & Loss (P&L), driving revenue growth, and expanding the adoption of new Safaricom business offeringsEnhanced working relationships and collaborating with diverse stakeholders to safeguard Safaricom's interests and position in the marketAs a result;By aligning cross-functional teams, leveraging data-driven insights, and fostering a culture of excellence, I was able to deliver consistent year-over-year improvements across key performance metrics.

Rift Region

Led a team of Area Sales Managers and Trade Reps to deliver on key targets for partner management, network rollout, and customer experienceOperationalized business strategy through indirect sales channels like dealers, M-PESA shops, and retailersDrove customer acquisition, distribution operations, mobile money/data growth, and NPS improvementManaged the highest revenue-generating regions of Rift Valley and Nairobi West

Operationalized retail strategy to deliver customer advocacy (NPS), process improvements, and staff development in the Nairobi East regionOptimized resources, inventory, and staffing to drive operational excellence in retail shopsAs a result;Achieved set revenue targets through innovative execution

Developed and executed area operations strategy for customer experience, revenue growth, cost management, and staff performanceManaged day-to-day operations of retail shop clusters

Drove customer delight, revenue growth, cost management, and staff performance in retail centers.

Provided solutions to customer queries, and sold and cross-sold products in retail centersTransitioned to a retail supervision role

Developed trade in key accounts like supermarkets and wholesalersRecruited, trained, and supported distributors and trade representatives

Prepared and executed in-store promotions, trade marketing, and merchandising proposals for clients

Smlp Program -Expanding Business Horizons And Managing Diversity-Nanyang University -2016

Senior Manager- Leadership Program

Bachelor Of Arts - Ba