Patrick Wanjau Email & Phone Number

Active directory, virtualisation that is VMware and Hyper-V.Containerization: Docker, KubernetesCoordinate the deployment and maintenance of Personal Productivity Tools such as desktop computers, laptops, mobile devices and software-based productivity tools such as email, and Office Applications (Word, Excel, and Power Point), among othersEnsure that appropriate security systems are in place to secure the Service Network, Systems and Data from internal and external security… Show more Active directory, virtualisation that is VMware and Hyper-V.Containerization: Docker, KubernetesCoordinate the deployment and maintenance of Personal Productivity Tools such as desktop computers, laptops, mobile devices and software-based productivity tools such as email, and Office Applications (Word, Excel, and Power Point), among othersEnsure that appropriate security systems are in place to secure the Service Network, Systems and Data from internal and external security threatsAccountable for the delivery, continuity, information security, risk management and effective support of Service Offices ICT infrastructure and systemsOversee the development, deployment and maintenance of the appropriate ICT Infrastructure and Connectivity solutions for Service officesInvestigate incidents and respond to events in real timeMonitor networks, information systems, and applications for security incidents and events. Show less

Patches software and installed new versions to eliminate security problems and protect data.Configured hardware, devices and software to set up work stations for employees.Provided Tier 1 IT support to non-technical internal users through desk side support services.Monitored systems in operation and quickly troubleshot errors.Patiently walked individuals through basic troubleshooting tasks.Worked with software development team on reported errors and bugs on newly released… Show more Patches software and installed new versions to eliminate security problems and protect data.Configured hardware, devices and software to set up work stations for employees.Provided Tier 1 IT support to non-technical internal users through desk side support services.Monitored systems in operation and quickly troubleshot errors.Patiently walked individuals through basic troubleshooting tasks.Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.Suggested software and hardware modifications to reduce lag time and improve overall speed.Collaborated with vendors to locate replacement components and resolve advanced problems.Removed malware, ransomware and other threats from laptops and desktop systems.Analysed issues to identify troubleshooting methods needed for quick remediation.Explained technical information in clear terms to promote better understanding for non-technical users. Show less

Performed server backups.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Provided documentation on troubleshooting of technical processes to support desk staff.Configured hardware and granted system permissions to new employees.Explained security measures in simple terminology to help users understand malware and phishing threats.Promoted efficiency among departments with prompt resolution of system issues.Documented… Show more Performed server backups.Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.Provided documentation on troubleshooting of technical processes to support desk staff.Configured hardware and granted system permissions to new employees.Explained security measures in simple terminology to help users understand malware and phishing threats.Promoted efficiency among departments with prompt resolution of system issues.Documented support interactions for future reference.Resolved escalated issues by serving as subject matter expert on wide- ranging issues.Assisted with updating technical support best practices for use by team.Collaborated with supervisors to escalate and address customer inquiries or technical issues.Researched product and issue resolution tactics to address customer concerns. Show less