Patrick Weber Email & Phone Number

Lakewood, Ohio, United States

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Solon, Ohio

Pittsburgh, Pa

Manage Service Contract and Warranty Schedules Communicate with Service Advisors and Managers to limit open RO’s and unpaid claims. Train Dispatcher to manage 14 technician schedules, manage lot attendants to move service vehicles from 3 sperate lots, and to book customer pay repair orders. Assist Dispatcher when necessary. Book, Code, and Submit all Warranty invoices and claims for both BMW and MINI. Audit repair orders for accurate punch times, stories, signatures, etc., to verify that the dealer is compliant with Warranty Policies and Procedures Manual. Train technicians and foremen with warranty processes and opportunities, which has resulted in a 27% increase in labor per repair order. Increase warranty labor revenue by 10% despite a 13% drop in number of claims. Streamline claim submission process to decrease average submission time from 12 days to 4 days. Regularly review Warranty Policies and Procedures Manual for updates and translate to appropriate staff.

Pittsburgh, Pa

Pittsburgh, Pennsylvania

Colorado Springs, Colorado

Brunswick, Ohio

- Schedule service and maintenance appointments- Greet customers in service lanes, and discuss service needs- Create estimates for mechanical repairs- Generate repair orders using ADP- Follow-up with customers, and keep them informed on vehicle progress- Dispatch work to available technicians, and follow-up to ensure work is completed on time- Submit warranty and service contract claims- Willingly help out and fulfill other roles when needed- Successfully adapt to changing policies and pricing guidelines- Assist in training of new service advisors- Handle customer complaints and concerns in a friendly and punctual manner

Brunswick, Ohio

- Discussed customers' needs and wants of different vehicles- Advised which vehicles would suit the customer best- Arranged test-drives- Negotiated contracts, including sale price, 'trade-in' value, payments, and money-down- Completed paperwork in a timely fashion- Kept in contact with existing and potential customers, and informed them about new vehicles and deals- Updated new and used car stock lists

North Royalton, Ohio

- Assisted head coaches in classes- Directed practices, classes, tournaments, and events- Taught the sport of fencing to club members: ages 8 to 65- Maintained facility and repaired electrical equipment- Officiated tournaments and competitions- Resolved problems and conflicts with participants, coaches, and spectators- Opened and closed facility autonomously