Patrick Whelan Email & Phone Number

Dorking, Surrey, United Kingdom

2nd line support to over 1100 customers @ Unilever in Leatherhead. Part of the Business Support Centre where customers can use a walk in service for 1st time fix. Dealing with Hardware and software issues.

Guildford, United Kingdom

Part of a project called Embrace. The project is to roll out 2,700 desktops/laptops to user across the UK and Ireland. Upgrade from Windows XP to Windows 7. In addition IBM Notes version 9 also rolled out to replace Outlook 2003.

Redhill

1.To provide a single point of contact for Technology Department customers. 2.To restore normal service operation as quickly as possible and minimize the adverse impact on the business operations, ensuring the best possible levels of service quality and availability are maintained.3.To minimize the adverse impact of incidents and problems on the business that are caused by errors within Technology and to prevent recurrence of incidents related to these errors. 4.To analyse problems… Show more 1.To provide a single point of contact for Technology Department customers. 2.To restore normal service operation as quickly as possible and minimize the adverse impact on the business operations, ensuring the best possible levels of service quality and availability are maintained.3.To minimize the adverse impact of incidents and problems on the business that are caused by errors within Technology and to prevent recurrence of incidents related to these errors. 4.To analyse problems in response to one or more Incidents and to identify and solve Problems and Known Errors before Incidents occur• Supporting the Group’s businesses and end-users in their use of Group IT and IS applications• Diagnosing and resolving 1st and 2nd line technical and user issues within agreed service standards• Ensuring all data backups are done on a nightly basis and can be restored in the event of a disaster• Recording client incident calls on the Group’s helpdesk system and informing of progress• Setting up of new user accounts and Deleting Leavers in accordance with the Group’s policy• Ensuring that all relevant documentation is up to date, including the Group’s IT asset register• Installing desktop equipment, including phones, printers, terminals, PCs, • Installing small site network equipment (ADSL), including configuring routers and Jet Direct cards• Liasing with third party support partners and suppliers• Procurement and configuration of groups mobile phones including XDA’s, BlackBerry’s and standard mobiles. Show less

I was responsible for the smooth running of the bar and the restaurant. Dealing with staffing, cash flow, stock control and ensuring that the customers had a great experience.

I was responsible for dealing with claims on the Accident Management side of the company. We had may banks as clients so it was my job to ensure all accident claims were processed in full with the insurance companies for all loss and to deal with the garages with regards to all repairs undertaken.

Leaving Certificate

Leaving Certificate