Patrick Wilcox Email & Phone Number

Ann Arbor, Mi And Denver, Co

Responsible for all IT devices at Carhartt retail stores. Tasks include new store setup, data transfer, software updates, enhancement projects, sales audit liaison and support.

Ann Arbor, Mi And Denver Co

Contributed to 3+ yearly software enhancement releases. Support of POS data and devices. Liaison with finance.

Ann Arbor, Mi

Introduction to coding, support, testing and data analysis.

Ensures the ongoing viability of code for POS system; optimizes software in compliance with company needs, vendor requirements and government regulations; independently completes ad hoc projects.Provides third-level technical support and manages escalation of issues from the helpdesk (trouble ticket resolution, sales audit and financial reconciliation, disaster and data recovery.)Conducts extensive needs and requirements analysis with business users; designs, programs, debugs, and executes comprehensive testing (QA, unit, exception, stress and system integration.)Manages rollout to remote locations; maintains accurate test lab environment.Documents process and procedure for PCI data security audits and SOX internal control reviews; liaises with sales audit team in investigation and resolution of financial accounting issues.Enhances productivity and efficiency: programs utilities, maintains central repository of knowledge for team and authors articles for same; trains support team.Mission-critical projects include: Chip and Pin Accreditation Project for Smart Card Readers; Loyalty Program; Conversion of Credit Card System to Centralized Credit Card Switch; Adoption of PCI Security Standard; Table Insertion Project for Data Warehousing; Annual Releases for DOS and Windows Platforms.

Bfa

Bachelor Of Fine Arts