I am an accomplished Technical / Customer Service Advisor with a proven track record of success in the telecommunications and IT industries. With my expertise in Technical Support, Customer Service, Account Management, Sales, and Networking, I excel in providing exceptional service to customers and driving business growth.Throughout my career, I have demonstrated a passion for problem-solving and troubleshooting complex technical issues, whether related to satellite, voice, data, or mobile services. I thrive in challenging environments and have a natural ability to stay focused under pressure while delivering results.My strong interpersonal and communication skills have allowed me to build strong relationships with customers, colleagues, and stakeholders alike. I pride myself on my ability to listen carefully to customer needs, empathize with their concerns, and provide effective solutions that exceed expectations.If you're looking for a dedicated and results-driven Technical / Customer Service Advisor with a strong track record of success, please don't hesitate to get in touch.
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Customer Services AdvisorMaidaidBanbury, Gb
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Technical Support AdvisorBig Blu Jan 2019 - PresentBicester OxfordshireThe job duties encompass identifying, assessing, and remedying service-related issues with the aim of achieving a first-call resolution standard. Additionally, it involves accurately documenting all customer interactions by updating the systems with comprehensive notes. Collaborating with both colleagues and customers to maximize self-help opportunities is also crucial. Managing inbound and outbound support calls efficiently to meet demand is another key responsibility. Providing on-site engineers with assistance as needed is also part of the role. Finally, meeting a minimum daily target of 15 resolved customer cases and adeptly handling technical complaints, striving to resolve them without escalation whenever possible, is expected.
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Customer Services AdvisorBig Blu Broadband Oct 2017 - Jan 2019BicesterThe role entailed delivering adept customer service and promptly resolving customer issues in line with their needs. Facilitating appointments for engineers to address service issues at customer premises was also part of the job. Additionally, meticulous documentation of service requests, issues, and offered solutions was maintained by updating the CRM systems. Dispensing guidance, information, and advice to over 20 customers daily was also a key responsibility.
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Technical Support AdvisorUtility Warehouse Jan 2010 - Apr 2017Colindale, England, United KingdomLandline - Trouble shoot issues relating to making and receiving calls and resolving on first call where possible. Where not possible reported to 2nd line support for further investigation.Broadband - Trouble shoot issues affecting service such as connectivity, service performance and wifi issues.Mobile - Investigate issues relating to service. This can be related but not limited to coverage, data, voicemail and roaming.Diagnosed technical issues using various diagnostic tools.Accurately update all crm systems.Liaising with third party partners such as Bt, EE via an agreed process when first call resolution was not possible.Managed over 30 calls per day.Arrange engineers for Bt Openreach to attend premises where required. -
Customer Service AdvisorUtility Warehouse Jun 2003 - Jan 2010Colindale,LondonAssist customer via phone, or emails with queries related to all our services.Accurately updated all crm systems.Offered assistance with new products, tariffs, billing issues, meter readings, chasing deliveries and tracking engineers.
Patrick Williams Skills
Patrick Williams Education Details
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Willesden High SchoolMaths
Frequently Asked Questions about Patrick Williams
What company does Patrick Williams work for?
Patrick Williams works for Maidaid
What is Patrick Williams's role at the current company?
Patrick Williams's current role is Customer Services Advisor.
What schools did Patrick Williams attend?
Patrick Williams attended Willesden High School.
What skills is Patrick Williams known for?
Patrick Williams has skills like Customer Service, Telecommunications, Account Management, Sales, Business Development, Technical Support, Networking, Troubleshooting.
Who are Patrick Williams's colleagues?
Patrick Williams's colleagues are Ben Ahearn, Simon Parry - Cfsp, Colin Millar Cfsp, M-H Tech, Andrew Bennett Cfsp, Tim Keating, Andrew Baker.
Not the Patrick Williams you were looking for?
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1sustrans.org.uk -
Patrick Williams
United Kingdom -
Patrick Williams
Full Stack Web Developer | Consultant | Tech Growth | Senior Leadership | Vr EnthusiastLondon Area, United Kingdom -
Patrick W.
London Area, United Kingdom -
1rosti.com
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