The Cambridge Consumers' Council, a City of Cambridge agency, works in cooperation with the Massachusetts Attorney General's Office in investigating and monitoring consumer problems and complaints. The Consumers' Council offers a free, voluntary mediation program aimed at resolving disputes so that neither party needs to pursue formal legal action. Although we cannot compel a business to take part in mediation, many businesses choose to do so. As a result, our office is able to help many individuals resolve consumer disputes they encounter in the marketplace. In addition we offer extensive outreach efforts to inform consumers of their rights, make them aware of trending scams, and various other consumer issues.