Patrick Wright Email & Phone Number

As a customer service advisor at Towergate Insurance, I handle and resolve challenging interactions and negotiations with customers, using my communication and problem-solving skills. I successfully help customers with various insurance queries, renewal discussions, and complaints, ensuring their satisfaction and loyalty.I have now been appointed to assist managing the floor for the existing business team, answering queries from other colleagues, managing SLA's and arranging callbacks.I have a strong academic background in history, with both a BA and an MA from the University of Bristol. I enjoy research, analytics, and constructing arguments from evidence-based conclusions. I am passionate about learning new things and applying my knowledge and skills in different contexts. I am looking for a future career that will allow me to leverage my customer service, research, analysis, and problem-solving skills, and to contribute to a team or an organization that values innovation, collaboration, and excellence.