Patrick Wroblewski Email & Phone Number

Scottsdale, Az, Us

Wawa, Pa, Us

Chicago, Illinois, Us

- This position has been worked fully remote- Work in a ticket and phone queue for security and security-related alerts as the first initial point of contact- Provide security and network support for over 900 clients- Day-to-day operations consist of communicating to companies and other MSPs about security alerts, recommended remediation steps, configuring security tools, and troubleshooting network devices such as firewalls and routers- Create and maintain phishing campaigns for clients- Firewall work consists of policy creation and maintenance, VPN tunnel maintenance, and actively monitoring client networks- Utilize the Fortinet products FortiManager, FortiAnalyzer, FortiMail, FortiGuard, and FortiClient- Day-to-day use of security tools for AV, NGAV, SIEM, EDR, firewalls, patching, vulnerability scanning, phishing campaigns, and mail products- Extensive knowledge in the following security tools: Cybereason, EventTracker, Qualys, DarkTrace, KnowBe4, Cylance Protect, Automox, Sophos Endpoint Protection, Mimecast, Microsoft O365 Security and Compliance, Splunk, and Carbon Black- I have trained 2 analysts for this role

Chicago, Illinois, Us

The managed services provider department of West Monroe Partners has become its own company, Ascend Technologies. All information regarding my job roles at West Monroe Partners has stayed the same.

Chicago, Illinois, Us

- Built out the firm's first Security Operations Center as the first analyst- Involved in the creation of documentation and the first run-book of all clients- The position involves supporting 8 level-clients with sensitive data and detail specific processes- Trained 2 analysts to become a member of the team- Certified as a Sophos EndPoint Protection Engineer as well as certified for Sumo Logic- Support is based using cloud security applications- My experience involves using the following services to investigate alerts: Alert Logic, Symantec, Sophos EndPoint Protection, Sumo Logic, Carbon Black, Cylance, Cisco Umbrella, Office 365 CloudApp Security, O365 Defender ATP, O365 Compliance Center, Azure AD

Chicago, Illinois, Us

- I was required to thoroughly and accurately understand issues and analyze the problem in a systemic fashion for 16 high-level clients as the first line of contact- I supported a ticket queue that averaged 185 tickets daily while in a phone queue to take phone calls from clients- I have strong communication skills to be able to work with employees and assist non-technical users with troubleshooting remotely through phone calls or email communication- I understood how to correctly execute escalation procedures with senior colleagues in a timely matter- Troubleshooting involved software, hardware, and networking for applications such as Windows client operating systems, standard desktop applications, Windows Server operating systems, and Active Directory- General issues resolution for Exchange, Citrix, networking, and other more advanced pieces of infrastructure- I trained 4 analysts for this job role- I consistently achieved high customer satisfaction surveys and ranked top in the volume of ticket closures

Normal, Illinois, Us

I was part of the Administrative Technology staff at Illinois State University. I was a project member of the data center infrastructure and networking team. I worked on day-to-day operations in the university's data centers. I was part of the project for developing and installing a brand new power system for the data center. I was trained by the head network engineer and worked side-by-side with any duties. I worked on enterprise level servers, routers, and switches on a daily basis. I supported the following devices and notified the corresponding personnel in charge of the devices.

Culver, Indiana, Us

My primary duty as Assistant Counselor of Naval II was to supervise 50 children and make sure all of the children were following the correct military procedures and policies. My main objective was develop children's skills in obedience and leadership with daily workshops. This would require speaking to a group of 50 people on a daily basis. I always had to be strongly observant, react quickly, and work well under pressure. I worked with a group of 4 coworkers the entire job planning activities, evaluating students, and managing the office.