● Deployed a new strategy for the Enterprise User Support organization to elevate and scale the business.● Evolved a singular end user support team into four lean strategic pillars to focus on automation, operational efficiency, and customer success.● Created strategy for our collaboration SaaS platforms to improve overall employee productivity, reduce wasted spend, and reduced security risks.● Designed and implemented ITGC and SOX controls on SaaS platforms for taking HashiCorp public.● Set the team’s outcome driven strategic goals and break them down to quarterly roadmap objectives which are aligned with our key business partners.● Manage SaaS lifecycle from deployment to end of life.● Select, design, and deploy new SaaS platforms.● Vendor relationship selection, management, and negotiation.● Managing IT CAPEX & OPEX spend.● Design & manage all Okta SSO SAML, IDP, and SP configurations with the focus on RBAC and employee identity access management.

Endpoint Management:• Manage MDM/EMM to provide stable, fast, and secure laptops for employee productivity.• Manage software lifecycle and deployment process to corporate Laptops.• Focused on making sure IT keeps a lightweight footprint on laptops to maintain peak operating performance.Network & Voice Management:• Responsible for corporate SaaS VPN solution.• Global design & management of Cisco Meraki infrastructure.• Manage RingCentral, Megapath, and Zoom phone. Focusing on providing simplicity between these solutions.• Manage tasks for new office network buildouts.• Focused on fast and secure network connections for employees accessing internal resources.Collaboration Tools:• Managing all corporate collaboration tools to bridge the distance of employees and bring them together to where anyone can collaborate and work together from anywhere. Internal Server Hosting:• Design AWS hosted servers & services for our business teams when Saas is not an option.• Provide scalability and reliability for our development teams.• Manage internal AWS account for hosting Gitlab, Jira, Confluence, Upsource, and other hosted resources.Identity and Access Management:• Design & manage all Okta SSO SAML, IDP, and SP configurations.• Manage customer audits.• Manging ITGC and SOX audits.• Select, design, and deploy new SaaS platforms.• Vendor relationship selection, management, and negotiation.• Responsible for all identity management, and network authentications.• Focus on providing a single point of authentication for employees to reduce the complexity of multiple sign in’s of corporate applications.

•Build & Manage all Okta SSO SAML, iDP and SP configurations•Manage Identity Management, and corporate authentications•Vendor relationship selection, management, and negotiation•Manage Corporate ASA Firewall•Manage Cisco Meraki Network Infrastructure in all Americas offices •IT ticket queue Management•Manage all regional IT Engineers•Vmware infrastructure management•World Wide Accounts and Permissions•Hardware and Software Procurement

•IT ticket queue Management and assignment•Vmware infrastructure management•Accounts and Permissions•Hardware and software procurement•Vendor Management

•Project coordination and management •Printer maintenance•Virus removals•Troubleshoot Lenovo Hardware issues•Built new images for workstations with Ghost

•Supported a staff size of 1600 clients•Experienced with Altiris Deployment server•Experienced with Ghost Imaging software•Extensive troubleshooting for windows XP and Windows 7•Troubleshoot Dell hardware, and software issues including MS office 03, 07, 10•Diagnose and resolve user profile and outlook issues•Replaced dead hardware through dell warranty process•Basic Active Directory experience•profile migrations from Windows XP to Windows 7