Dan D. Email & Phone Number

Philadelphia, Pa, Us

United States

🔸Channel Sales Coordination: Led and coordinated seamless operations within Skydio's SLED markets, overseeing the efficient execution of channel sales activities to drive revenue growth.🔸Proactively Managed Channel Sales Operations: Implemented and maintained robust processes to ensure smooth workflows and accurate SKU management for a rapidly expanding product portfolio in the dynamic technology sector.🔸Facilitated Sales Order Processing: Collaborated closely with the channel sales team and resellers to expedite the processing of sales orders and ensure precision in Purchase Order transactions, optimizing turnaround times and customer satisfaction.🔸Key Point of Contact for Administrative Support: Acted as the primary liaison within the Deal Desk team for channel sales partners, fostering effective communication channels and providing essential administrative support to streamline operations.🔸Quote Drafting and Salesforce CPQ Management: Utilized Salesforce CPQ to meticulously draft quotes, aligning partner discounts with current SKU updates to maintain pricing accuracy and consistency.🔸Maintained Comprehensive Sales Records: Managed meticulous records of price books, partnership agreements, deal registrations, and other critical sales data across platforms including Salesforce, Google Suite, DocuSign, and other integrated tools.🔸Cross-Functional Collaboration for Process Optimization: Worked collaboratively with sales, revenue recognition, legal, and operations teams to refine processes, enhance operational efficiency, and ensure alignment with organizational goals and compliance standards.

United States

🔸 Salesforce-Enhanced Financial Analysis & Revenue Opportunities: Conducted in-depth analyses of accounts' financial structures and needs using Salesforce tools, enabling the compilation and execution of RCM product splits for key accounts. This strategic approach facilitated additional revenue opportunities, demonstrating my ability to leverage Salesforce data for financial decision-making and revenue growth.🔸 Strategic Account Growth & Salesforce Application: Increased account-based revenue by understanding and adapting to the evolving challenges of each account. Developed strategic approaches and implemented solutions using Salesforce, enhancing sales and account growth. My proficiency in Salesforce allowed for a more nuanced understanding and response to client needs, directly impacting revenue enhancement.🔸 Portfolio Management & Revenue Increase Using Salesforce: Spearheaded a comprehensive analysis of over 700 accounts within Salesforce, managing the portfolio to identify underutilized opportunities. This meticulous management and analysis led to increased revenue growth, showcasing my ability to use Salesforce analytics to drive business development.🔸 Salesforce CRM & CPQ Expertise in Practice Management: Managed the diverse needs of small to medium-sized practices – up to 75 providers – using Salesforce, Salesforce CPQ, and other systems. Delivered solutions to sales reps that enhanced client satisfaction and service excellence, showcasing my ability to apply Salesforce in practical, client-facing situations.🔸 Deal Acceleration & Pricing Strategy in Salesforce Environment: Accelerated deal reviews and optimized pricing strategies by developing detailed quotes and product swaps in Salesforce, driving increased sales particularly in the NGO sector and the Inside Sales department. This demonstrated my capability to use Salesforce for complex pricing strategies and deal facilitation.

United States

🔸Strategic Pricing and Deal Management: Demonstrated expertise in managing pricing, structuring deals, and crafting quotes with a deep understanding of products to ensure optimal business outcomes. Established as the primary point of contact for various departments and request types. Role extended beyond routine tasks to include streamlining collaboration, addressing diverse inquiries, and demonstrating adaptability through leading strategic initiatives. My involvement across different roles and cases not only highlighted my versatility but also significantly contributed to uncovering additional revenue streams through strategic project management.🔸Sales Support and Opportunity Generation: Provided essential assistance to territorial sales representatives in processing a wide range of quote requests, from small to large scale. This support was instrumental in generating potential sales opportunities, demonstrating my ability to handle varying scales of sales demands effectively.🔸Cataloguing Projects and Revenue Enhancement: Actively contributed to side cataloguing projects, skillfully identifying pitfalls and uncovering potential revenue opportunities for various accounts. My analytical approach and keen market insight led to a substantial increase in additional revenue streams.🔸Training Material Development and Knowledge Sharing: Assisted in the creation of comprehensive training documents for the Deal Desk process, aimed at effectively onboarding new sales representatives. This involvement demonstrates my commitment to knowledge sharing and the development of sales team capabilities.🔸End-of-Quarter Deal Support and Deadline Management: Provided crucial support for last-minute End-of-Quarter urgent deals, ensuring their completion before financial quarter deadlines. My ability to manage high-pressure situations and deliver results within tight timeframes highlights my proficiency in critical deadline management and operational efficiency.

Berwyn, Pennsylvania, United States

🔸 Investment Client-Broker Liaison and Trade Facilitation: Acted as a crucial liaison between investment clients and various brokers, ensuring that trades were accurately matched via trading platforms. Diligently ensured information accuracy for both parties and processed trades within their settlement deadlines. Proactively researched and addressed underlying issues in incorrect trades, focusing on potential resolutions to maintain the integrity and efficiency of the trading process.🔸 Team Collaboration & High-Volume Trade Execution: Collaborated with over five teams within a 12-week period, executing more than 7,000 trades for clients and brokers. This significant contribution led to a 20% increase in operational efficiency, showcasing my ability to manage high-volume trading activities and foster effective team collaboration under tight deadlines.🔸 High-Frequency Trade Coordination & Execution: Coordinated and executed over 100 trades daily, achieving a remarkable 100% accuracy rate. This precision in trade execution substantially enhanced client satisfaction and was a key driver in the expansion of business operations, highlighting my proficiency in managing large-scale trade activities with utmost accuracy.🔸 Utilization of Sophisticated Trading Tools for Accuracy: Ensured near-perfect trade accuracy by leveraging advanced trading tools and software. This strategic use of technology resulted in 99% error-free trades, significantly improving customer satisfaction. My expertise in utilizing sophisticated trading platforms and software demonstrates a strong commitment to accuracy and efficiency in high-stakes financial environments.

King Of Prussia

🔸 Escalation Management for Website Video Requests: Expertly managed escalated internal requests and adjustments related to website videos for client customer sites. This role entailed prompt and efficient resolution of complex issues, ensuring client satisfaction and maintaining the integrity of their websites.🔸 Website Video Escalation Point of Contact: Established as the primary point of contact for website video escalations, effectively collaborating with our offshore team to correct discrepancies and issues within clients' sites and internal systems. Demonstrated strong problem-solving skills and the ability to work across diverse teams to ensure seamless video integration and functionality.🔸 Tier 2 Video Escalation Handling: Competently handled Tier 2 video escalation requests, addressing and resolving escalated changes or concerns regarding website videos. My approach was characterized by a keen attention to detail and a deep understanding of both technical and client requirements, leading to efficient and accurate resolutions.🔸 Efficiency Improvement in Video Upload Process: Actively assisted in the video upload process for dozens of videos daily. Implemented processes that reduced wait times by 10%, significantly improving overall efficiency. This role highlighted my ability to streamline workflows and enhance productivity in content management operations.🔸 YouTube Page Management and Compliance: Managed videos on the internal YouTube page, including transfers and removals upon request. Ensured 100% compliance with takedown requests, reflecting my commitment to adhering to digital content guidelines and regulations. My management ensured that all video content was up-to-date, relevant, and compliant with both internal policies and external regulations.

King Of Prussia

🔸 Complex Website Issue Resolution for High-Profile Clients: Demonstrated exceptional problem-solving abilities by successfully resolving intricate website issues for high-profile clients. My effective management and resolution of these issues not only ensured customer satisfaction but also played a crucial role in securing long-term contracts. This showcased my capacity to handle high-stakes situations and maintain strong client relationships.🔸 Supervision and Management of Escalated Accounts: Oversaw and managed multiple escalated accounts within the escalation department. My role involved supervising artists and copywriters, ensuring timely and accurate addressal of change requests for customer websites and digital products. This position highlighted my leadership skills and my ability to manage diverse creative teams towards a common objective.🔸 Management of Internal and External Escalations: Investigated and adeptly managed internal and external escalated communications, including phone calls and emails. Provided personalized assistance and relevant information to both clients and escalation agents. My approach was characterized by a high level of personal engagement and a commitment to delivering exceptional service.🔸 Streamlining of Website Escalation Process: Successfully streamlined the website escalation process, resulting in a significant 50% decrease in client complaints and a notable improvement in customer satisfaction ratings over a three-year period as an ICU Specialist. This achievement underlines my ability to enhance operational processes, leading to more efficient issue resolution and heightened client satisfaction.

MyWebsite Technical Support1&1 Internet, Inc. | Full-timeAugust 2014 - November 2015🔸 Maintained comprehensive notes and records of technical issues using advanced tools, ensuring efficient forwarding and direction to the appropriate departments.🔸 Collaborated in a team-based environment to address recurring customer issues, drawing on feedback from previous case agents to resolve issues effectively.Accomplishments:🔸 Specialized in handling the European market of clients, providing expert assistance with website template editing to ensure outstanding customer service.🔸 Consistently achieved high Quality Assurance scores, meeting and often surpassing departmental standards.Strategic AnalystXL Group | ContractMay 2014 - June 2014🔸 Organized and collaborated with in-house team members to ensure the quality and accuracy of data.🔸 Conducted weekly phone conferences with the contact representative for claims cases, providing timely status updates and case reports.Website Editor / Quality AssurancehibuMarch 2014 - May 2014🔸 Managed daily CRM amendments, ensuring websites were prepared for the next stage of processing.🔸 Offered constructive feedback to aid the department in initiating corrections and maintaining high standards.Accomplishments:🔸 Collaborated closely with international colleagues in India and the Philippines during the 3rd shift, assisting with website editing processes.Photo SpecialistWalgreensOctober 2006 - March 2014🔸 Delivered exceptional customer service and produced high-quality photos for store customers.🔸 Fostered a trusting and reliable relationship with coworkers, emphasizing teamwork and dependability.Accomplishments:🔸 Consistently provided excellent customer service and support.🔸 Operated complex photo processing machinery, ensuring the delivery of top-quality photographs to customers.

Bachelor'S Degree, English

Associate Of Arts (Aa), Fine Arts

Activities and Societies: Member of West Chester Fiction Society