Patrick Graff Email & Phone Number

Seattle, Wa, Us

Seattle, Washington, United States

Leadership and Training:Lead and mentor student interns, developing a structured IT summer help program and managing a significant internship program with the University of Washington. Training of new hires, ensuring smooth integration and effective collaboration, and streamline workplace efficiency through new systems and processes.Educational Technology Initiatives:Create custom GPT solutions for classroom environments, utilizing tools like Chat GPT and Copilot to enhance teaching and learning. I also prepare and support devices for standardized AP tests, managing up to 170 students.Project Management and Compliance:Lead the implementation of LAPS for security, coordinate the deployment of 100-400 devices annually, ensure PCI DSS compliance, and manage Zoom webinars for up to 1,000 participants.Systems and Network Management:Maintain a hybrid Azure/Active Directory environment, manage Intune deployment profiles, and implement modern MFA systems. Oversee hardware updates and ensure seamless end-user adoption.Technical Support and Troubleshooting:Provide comprehensive technical support, manage helpdesk operations, troubleshoot printing and network issues, and address a wide range of technical problems promptly.Device and Fleet Management:Manage approximately 1,200 devices on the Lakeside US campus, including L13 Gen 3 issued and loaner devices, L13 Gen 1-2 loaners, and Chromebooks.Key Technologies and Tools:Hybrid Azure/Active DirectoryIntuneZoomChat GPT, Chat GPT Teams, Copilot for Office, Copilot StudioModern MFA systemsPCI DSS compliance toolsBYOD environments

Bentonville, Arkansas, United States

Modernized the network infrastructure and practices of a small facility by conducting cost analysis and installing a Meraki firewall, network switch, and two access points on a limited enterprise budget. Collaborated with management to optimize network configuration for business workflow, ensuring alignment between security policies and daily operations.

Fayetteville, Arkansas Area

It was my job to assist in day-to-day troubleshooting while coordinating with construction site managers and school administration to ensure that needs were met in the building of a new campus. While doing this I managed and maintained a network of 200 users and 250 devices.

Fayetteville, Arkansas Area

While I worked with the Project management team I assisted in streamlining workflow and managing inventories in 3 storage locations. I worked with the BA office to determine call routing information for campus wide VOIP deployment.

Fayetteville, Arkansas Area

While working at the New School it was my responsibility to manage device deployments, implement a technology insurance policy, update school technical policy, maintain user equipment/ devices, and assist with any day to day problems. During my time there I assisted with the installation and setup of Windows domain including DNS, DHCP, file storage, and Active Directory.