XPENG SG's Service Advisor

- Attending to customer’s sale enquires- Facilitate customers vehicle handing over and into workshop for installation orders- Follow up on installation status- Implementing 5S System into existing workflow ensuring efficiency- Handling Logistics for Films exports to countries from Canada, Australia, Vietnam, Thailand and Omen.- Brands worked upon on includes Pagani, Ferrari, Lamborghini, Porsche, Alpha Romeo, Maserati, Rolls Royce and Bentley.

- Attending to customers, create Repair Orders- Attending and advise customer on service& repairs- follow up with customer's vehicle status- Release vehicles by explaining through invoices- Handling paperwork of jobs- follow up for back order parts- Arrange for courtesy car for customer based on priority.Awards: Customer Centricity Recognition Awards for Both June & July 2021.

- Attend to calls for appointment booking, create job card invoices- Follow up with customer for additional- Repair and inform customer when vehicle is ready- Handle customers complain and enquiries- Attend to customers who bring the vehicle in for repair and service of vehicle.- Provide professional advice to the customer and helping them to understand what sort of maintenance and repair is required for their vehicles.- Work closely with technicians to ensure that all respective maintenance and repair requested by customer is being solved or repaired to prevent any reoccurrences job.Award: Yokohama Thailand Tire Factory Visit - Selected Service Advisor for Tire up sale from each service center.

* Handling customer's inquires and registrations* Serving Walk in customers with and without booking* Answering call to make bookings for customer* Ensuring customer's vehicle's repair is done and arrange for collection* To arrange replacement vehicle for customer's whose vehicle is under going repairs* Carry out Maintenance, repairs and over hual work on heavy vehicles.* Ensuring Workmanship and to minimize turnaround time for scheduled repairs and inspection to meet workshop's service standards and according to job order.* Notify Team Leader of unusual repair problems which will required major repairs and replacement parts recommendation.