Proactively and reactively provide cybersecurity-focused desktop, server, and network support to clients, ensuring the confidentiality, integrity, and availability of their systems and data.Install, maintain, and troubleshoot computer components, network hardware, and operating systems, with a focus on security configurations and best practices.Offer prompt onsite emergency/priority response to resolve critical cybersecurity incidents and business issues, implementing rapid… Show more Proactively and reactively provide cybersecurity-focused desktop, server, and network support to clients, ensuring the confidentiality, integrity, and availability of their systems and data.Install, maintain, and troubleshoot computer components, network hardware, and operating systems, with a focus on security configurations and best practices.Offer prompt onsite emergency/priority response to resolve critical cybersecurity incidents and business issues, implementing rapid incident containment and mitigation strategies.Monitor and manage hardware and software maintenance agreements with clients, coordinate security updates and patches to safeguard against potential cyber threats.Administer and secure Google Workspace and Microsoft 365 user accounts, permissions, and email accounts, following industry standards for identity and access management Show less

Conduct Nessus vulnerability scans on network infrastructure to identify and prioritize critical security weaknesses while ensuring timely remediationPerform Active Directory auditing and monitoring using AD Audit Plus and track critical activities to identify potential security threats and suspicious behaviorProvide exceptional technical support to over 300 end-users for hardware, software, and networking issues via Service Desk tickets, phone calls, emails, and in-person… Show more Conduct Nessus vulnerability scans on network infrastructure to identify and prioritize critical security weaknesses while ensuring timely remediationPerform Active Directory auditing and monitoring using AD Audit Plus and track critical activities to identify potential security threats and suspicious behaviorProvide exceptional technical support to over 300 end-users for hardware, software, and networking issues via Service Desk tickets, phone calls, emails, and in-person interactions, with a strong emphasis on maintaining data privacy and safeguarding sensitive information.Directly support Senior Executives, address their technology needs, and ensure the confidentiality, integrity, and availability of their data and communication channels.Create comprehensive documentation on Share Point, equipping end-users with cybersecurity best practices and equipment guidelines, resulting in reduced downtime and enhanced security posture. Show less

Lead a team of college students to develop an educational technology demo for children to promote interest in technology using java. Hosted community outreach workshops showcasing the technology demo in order to increase interest in the IT field Communicated technical concepts to elementary and middle school aged children