Patrick Allenstein Email & Phone Number

LEARN TOP STRATEGIES ON HOW TO IMROVE THE DGITAL CUSTOMER JOURNEY ►Today, as digital becomes a primary driver of business revenue, companies struggle with their limited ability to capture every customer's frustration, including small customer touchpoints that, when added together, can have a massive effect on the customer experience. These challenges have an immediate impact on digital ROI.► CAPABILITIES THAT ADDRESS CHALLENGES WITH THE DIGITAL EXPERIENCE:✔ Monitor customer journeys in real-time - deploy out-of-the-box industry guides for answering what, when, where and why for a guided analysis of users micro-experiences. ✔ No manual tagging or code-level changes - autocapture and index 300+ data points (technical-/behavioural-/ business metrics) across platforms on web, mobile and kiosk without manual tagging.✔ Rapidly diagnose and scope KPI impacting issues - quantify the impact of friction or behaviour with one-click quantification and calculate the “cost of doing nothing”.HERS ARE A FEW CUSTOMER EXAMPLES OF SUCCESSFUL PROJECTS AMONG VARIOUS INDUSTRIES AND USE CASES:➊ TRAVEL & HOSPITALITY: Aer Lingus fixed search issues within days of discovery by identifying impacted customer segments with dates and routes, resulting in €6.5M opportunity. ➋ RETAIL: The digital team at Lululemon identified and resolved fatal checkout errors, which led customers to abandon their cart and even the website with a multi-tens of million-dollar impact. ➌ FINSERV: BMO's digital-first strategy is to build a self-service experience with a personalized and intuitive retail banking platform. By partnering with Quantum Metric, they visualize the complete customer experience and link it back to behaviours or technical faults, resulting in a reduction of 50% in time to identify frustration, plus 90% MTTR by 100,000 sessions monitored daily.➍ MEDIA: The Telegraph increases conversion by 57% in less than two days. They are making customer-centric decisions faster with an uplift of 1.35% conversion rate and a 17% performance improvement.➎ TELCO: A global mobile provider realised $6.7M ROI from insights + faster resolution. If you determine that these capabilities are relevant to your projects, we strongly suspect that we could create similar or even greater results. Together, our team of experts have developed a proven, repeatable process that guarantees such results. I am happy to discuss your challenges and invite you to have a conversation. Office: +49 89 628 256 59Email: pallenstein@quantummetric.com

Listed skills include Enterprise Software, Saas, Cloud Computing, Marklogic, and 76 others.