== Contributed as an Organizational Change Manager within a 15-member change management team for a 6.8 Billion Dollar acquisition. o Led the Change Management activities for IT/Corporate Applications. o Produced a change management strategy. o Coordinated the training program for 1,400 associates transitioning to NextEra. o Created training metrics to show attendance and overall progress. o Created and maintained a communication plan. o… Show more == Contributed as an Organizational Change Manager within a 15-member change management team for a 6.8 Billion Dollar acquisition. o Led the Change Management activities for IT/Corporate Applications. o Produced a change management strategy. o Coordinated the training program for 1,400 associates transitioning to NextEra. o Created training metrics to show attendance and overall progress. o Created and maintained a communication plan. o Developed training materials. o Crafted communications. Show less

== Led change management activities for an Identity and Access Management software and process upgrade/enhancement project.== Led change management activities for an enterprise technology architecture project that is standardizing the inputs and outputs within the solution delivery lifecycle.== Led change management activities for a hosted voice service telephony system and equipment upgrade pilot. o Created a comprehensive product evaluation process including all associated… Show more == Led change management activities for an Identity and Access Management software and process upgrade/enhancement project.== Led change management activities for an enterprise technology architecture project that is standardizing the inputs and outputs within the solution delivery lifecycle.== Led change management activities for a hosted voice service telephony system and equipment upgrade pilot. o Created a comprehensive product evaluation process including all associated metrics and analytics. Produced final evaluation package. o Generated all user facing communications and market materials. o Created project web presence. o Coordinated all associated training.== Led change management activities for a project implementing a new facilities management application. o Produced all required change management standard deliverables (i.e. Communication plan, audience analysis, resistance analysis) o Created a 204-page user training manual. o Crafted company-wide communications. o Coordinated all training. Show less

Contracted with Liberty Power Corporation.

I was initially recruited to establish and/or improve processes for an IT organization, but upon hire, I realized that the project scope was a little larger than expected because the organization lacked consistent formal process documentation or process performance metrics. Having addressed the IT issues successfully, I have now been charged with leading a multi-year, enterprise-wide effort to standardize and document the company’s most important processes.Successes in this role include… Show more I was initially recruited to establish and/or improve processes for an IT organization, but upon hire, I realized that the project scope was a little larger than expected because the organization lacked consistent formal process documentation or process performance metrics. Having addressed the IT issues successfully, I have now been charged with leading a multi-year, enterprise-wide effort to standardize and document the company’s most important processes.Successes in this role include establishing a business process management framework and metrics from the ground up, introducing Lean Six Sigma concepts, dramatically improving project management processes, and building transparency and accountability through vastly improved performance metrics. Show less

Originally, I was brought into State Farm Insurance to help roll-out a new operating model, Excellence in Operations Management, to the IT department. Subsequently, I served as leader of Service Management Metrics Team and Service Management Metrics Advisory Council. I also acted as strategic administrator, road mapping and representing the Data & Information Strategies area. In addition to this, I was selected as Strategy lead for metrics reporting and analytics, providing education and… Show more Originally, I was brought into State Farm Insurance to help roll-out a new operating model, Excellence in Operations Management, to the IT department. Subsequently, I served as leader of Service Management Metrics Team and Service Management Metrics Advisory Council. I also acted as strategic administrator, road mapping and representing the Data & Information Strategies area. In addition to this, I was selected as Strategy lead for metrics reporting and analytics, providing education and delivering presentations to large-sized audiences.Previously, I oversaw 4 associates as leader of the Service Management Metrics, Analytics and Reporting Team. I was also appointed as area leader for service management workforce metrics and reporting, as well as subject matter expert for federated data warehouse reporting and analytics.Highlights include serving on 4-person team in charge of Lean Six Sigma training for Yellow and Green Belts within IT. In addition, tasked with implementing Operations Excellence operating model. Moreover, I developed a trending metrics report to more accurately predict future data storage needs, which saved State Farm $3 million in the first year Show less

In 2007, I started up a barbeque concessions business, where I leveraged my entrepreneurial spirit to identify profitable event opportunities and develop marketing strategies to attract customers. By leading a highly effective 4-person team, as well as optimizing workflow and efficiency, I was able to generate a profit in first year in highly competitive market place.

Initially I was contracted by CheckFree Corporation as Microsoft Excel developer and then quickly progressed to become an Availability Analyst. In this role, I identified inefficiencies within the availability space and initiated improvements, including daily availability calls, data capture, and historical trending. Ultimately, I trained as a Six Sigma Black Belt and helped lead the company in implementing a new operating model. As a result, we ushered in a new level of data… Show more Initially I was contracted by CheckFree Corporation as Microsoft Excel developer and then quickly progressed to become an Availability Analyst. In this role, I identified inefficiencies within the availability space and initiated improvements, including daily availability calls, data capture, and historical trending. Ultimately, I trained as a Six Sigma Black Belt and helped lead the company in implementing a new operating model. As a result, we ushered in a new level of data presentation and reporting, which dramatically improved executives’ decision-making process. I also prompted quick significant gains in availability of customer facing systems through contributions within the reporting and analytics space. Show less