Patrick Martinez Email & Phone Number

United States

Monitor and maintain ERP systems (specifically, GERS and Island Pacific) related to the technology and business processes supporting Corporate and POS Store operations daily to meet business needs. Develop understanding of the day to day flow of information through the ERP system to help diagnose/identify/resolve system issues.

United States

Monitor and maintain ERP systems (specifically, GERS and Island Pacific) related to the technology and business processes supporting Corporate and POS Store operations daily to meet business needs. Develop understanding of the day to day flow of information through the ERP system to help diagnose/identify/resolve system issues.

Tustin, California, United States

Responsible for supporting Accounting/Finance in the coreOracle Fusion applications. Utilizing the knowledge of Oracle ERP/EPM applications, the individual willpartner with end users and provide knowledge and guidance regarding application functionality andenhancements to meet the needs of Accounting/Finance and the organization. Additionally, the individualwill support the overall effort of enhancing Oracle application to scale business operations, improveexisting practices, and address new business requirements through the development of theAccounting/Finance processes.1. Support the implementation of Oracle Fusion applications and functionality forAccounting/Finance, including projects of varying sizes to optimize application, scale businessoperations, improve processes and define business objectives.2. Provide guidance and serves as a subject matter expert for implementing Oracle ERP/EPMapplications for Accounting/Finance including Oracle Cloud Financial, Oracle Cloud Procurement,Oracle Project Financials, Oracle Planning & Budgeting Cloud, and Oracle EnterprisePerformance Management Cloud.3. Develop, and enhance functional and business processes by making recommendations andcollaborating with technical teams to configure applications, optimize application functionality andenhance processes.4. Conduct diagnosis and troubleshoot issues, includes utilizing knowledge of Accounting/Financeprocesses to propose feasible solutions and following through to resolution.5. Collaborate with technical teams and coordinate work efforts when addressing newimplementations, functionality enhancements, application updates and performance issues.Includes partnering with IT to ensure alignment between processes and systems as well asidentifying and implementing solutions.6. Act as a liaison between the Accounting/Finance team and IT teams to bridge the gap betweenissues and applications.

Irvine, California, United States

• Installs new system, application, and prerequisite software releases and upgrades, evaluates and installs patches, and resolves software related problems.• Performs system backups and recovery. Maintains data files and monitors system configuration to ensure data integrity. Has knowledge of commonly-used concepts, practices, and procedures of server, virtual server, and network administration. • Has in-depth understanding of standard concepts, practices, and procedures within Central Square OneSolution and the Cloud Solutions team. • Has in-depth understanding of standard concepts, practices, and procedures within Public Safety Applications (Irvine Police Dept.)• May assist in establishing or updating practices and procedures. Relies on experience and judgment to plan and accomplish goals.• Performs a variety of complex tasks and projects, while demonstrating expertise in particular areas such as networking, virtualization, and server administration.

Corona, California

Uber, Lyft, Amazon Flex and professional transportation services.

Irvine California

Provides Technical support including troubleshooting, operating system, and third party software application support for Mimix product.• Keeps up to date on the latest problems/fixes on products and gets certified on new products as they are released to continue to expand service abilities and ensure the customers and vendors are receiving top level support.• Answers all incoming phone calls and assists with support issues. Opens Service Request for each new incident. Troubleshoots issue with client live. Gathers any information that can be used to diagnose problem. • Monitors email system for correct operation, including stray email retrieval. Opens Ticket from emails received.• Routes all Presales calls to Inside Sales department.• Completes other duties as assigned.

Corona California

Customer service in the super market environment.Ensure replenishment systems and processes are efficiently functioning.Assist with in-store weekly Promotions and Events.

Irvine California And Waterloo ,Ontario Canada

Address software “how-to” questions and/or correct a client’s understanding and usage of the software’s capabilitySubmit clients’ requests for enhancements to the development department.Report a malfunctioning element of the software to the development department.Dial into clients’ systems to explore and repair incorrect settings and configurations,Data corruptionServe as a liaison with the development department to provide status on a reported service requestEvaluate clients’ technical environments ,software and hardware, and supply them with upgrades for a more current software release.Support customers that utilize IBM AS/400 processes, Document Imaging software, Kofax Capture as well as Scanner configurations.

Corona California

Manage all operational store functions including: inventory management, merchandise replenishment, visual displays, staffing, loss prevention, payroll, and customer service.

Provide technical support to client users running product software applications with functional and technical issues in a call center environment. Technical experience with multiple product software modules; Island Pacific Merchandising,(ERP, Distribution / Allocation), and Island Pacific Financials (Accounting). Direct (Catalog System),Lead technical support provider for Finance System modules, including system definition, AP invoice matching, error resolutions, voiding error resolutions, printing checks, and month-end reconciliation between AP / GL / Merchandise Stock Ledger.Resolve system reconciliation process issues with client managers, and troubleshoot data integrity problems with client Chief Financial Officers.Analyze and evaluate client user product software utilization processes and determine if additional training was needed or validated that a program change be initiated. Assisted developers with technical issues involving RPG, CL programming languages.Write commands in AS/400, DBU and Query/400, as authorized, to troubleshoot and resolve client system issues on a production database.Performed internal training on Merchandise reset period accumulators and AP / GL processing. Travel to international client sites (UK, Mexico, and Ecuador) to identify technical issues and provide training for new release implementations.

Chino Hills

Manage all operational store functions including: inventory management, merchandise replenishment, visual displays, staffing, loss prevention, payroll, and customer service.

Multiple

• Manage a team of 32 employees engaged in retail operating functions.• Oversee store opening and closing procedures, schedule personnel staffing, monitor customer service, and manage cash proceeds handling.• Increased store sales through improved merchandise planning and display.• Responsible for hiring, training and developing employees.

Various

• Assigned to 4 store locations (Carson, Orange, Huntington Park, and Lakewood). • Developed, managed and coordinated store’s visual merchandising presentation. • Responsible for loss prevention, personnel issues, and other operational functions. • Recruited for Management Trainee program, completed training in nine months, and advanced with a promotion to Merchandise Manager.

Long Beach Ca