Patrick A. Silvestre Email & Phone Number

San Mateo, Ca, Us

San Mateo, Ca, Us

San Francisco, California, Us

• Understand business/technical requirements and able to compare existing process and the adaption to the new software • Develop and execute overall test strategies and plans that will validate the application, support stated requirements, and meet quality assurance goals and objectives • Build, change, update, maintain and execute detailed test plan, scenarios, test data and associated scripts• Track and report defects or other issues found during the Software Development Life Cycle and work with software developers to resolve defects and issues• Effectively communicate defects in a written format, providing clear and concise information necessary to reproduce and explain the problem• Ability to create test cases that accurately test business processes

San Francisco, California, Us

• Established third party relationships to promote open dialogue and communication• Sustained positive relationships with borrowers and third parties• Maintained optimal revenue returns for investors• Knowledgeable with SQL, Zendesk, Excel, and Tableau• Worked closely with business partners on process and procedural changes

San Francisco, California, Us

• Payment Solution agent by providing service to help borrowers to be current with payments while understanding every situation and hardships.• Assisting borrowers to agree upon payment options and solutions. • Negotiating with borrowers the keep current amounts of their payments and updating every loan with investor notes.

Bloomington, Illinois, Us

• Worked as a Retention Manager by providing maintenance updates on the client’s policy and assisting policy holders’ payment options. • Assisted in office tasks, including document creation, client analysis, appointment setting and insurance policy maintenances.• Assisted on managing the agency’s book of business by retaining 90% of the clientele through courtesy calls on past due premiums and pivoting to other products.

San Francisco, California, Us

Customer Service Representative (Banker) Dec 2005 – Jun 2012• Worked as a Customer Service Representative for five years providing depository and withdrawal transactions while exceeded in quarterly sales and referrals goals.Personal Banker• Three years experience as a Personal Banker by providing different retail products, financial advice and services.• Reached top 25 bankers in sales and services within the district every quarter.

Grapevine, Texas, Us

Game Adviser's duties are to ensure products are easy to see and to buy; sharing product and gaming knowledge; providing a clean, organized environment in which to shop.