Patrick Banner

Patrick Banner Email and Phone Number

Sr. Quality and M and P and Process Mgr AT and T - Consumer Customer Care @ AT&T
Tucker, GA, US
Patrick Banner's Location
Tucker, Georgia, United States, United States
Patrick Banner's Contact Details

Patrick Banner personal email

n/a

Patrick Banner phone numbers

About Patrick Banner

Management professional with strong creative, communication, written and organizational skills. Experience in customer service, program management, operational management, training delivery and some training design experience.

Patrick Banner's Current Company Details
AT&T

At&T

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Sr. Quality and M and P and Process Mgr AT and T - Consumer Customer Care
Tucker, GA, US
Website:
att.eu
Employees:
218956
Patrick Banner Work Experience Details
  • At&T
    Sr. Quality And M And P And Process Mgr At And T - Consumer Customer Care
    At&T
    Tucker, Ga, Us
    View
  • At&T
    Sr. Quality/M&P/Process Mgr At&T - Consumer Customer Care
    At&T Dec 2020 - Present
    Atlanta, Georgia, United States
    Responsible for establishing processes, procedures and guidelines for consumer care representatives in the Work-From-Home arena.
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  • At&T
    Sr. Quality/M&P/Process Mgr
    At&T Apr 2014 - Dec 2020
    Greater Atlanta Area
    • Communication Lead responsible for editing/reviewing all emails and information sent to customers to ensure they comply with AT&T standards/protocol. • Serve as liaison between our internal information database and vendor partners from a documentation and training perspective• Review and work with the owners of our internal information database to ensure documentation is usable for our vendor partners' use• Work with vendor partners in regards to establishing and maintaining profiles• Train the partners on use effectively using internal database in order to handle our customers• Provide/facilitate product training as needed with vendor partners• Identify areas of process improvement in an effort to streamline business process and impact sales results
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  • At&T
    Sr. Ecommerce Marketing Manager
    At&T Jun 2011 - Apr 2014
    I work directly with other att.com, Marketing, Customer Experience, and IT team members. Daily tasks include working with other members of the att.com team including Sales, Support, Customer Experience, Web Analytics and Operations.
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  • At&T
    Sr. Training Manager - Assurance
    At&T Sep 2010 - Jun 2011
    • Project management of training coordination and logistics for internal Delivery Instructors and external vendor instructors.• Serve as single point of contact support to Delivery Instructors, Vendors and AT&T Vendor Clients.
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  • Bellsouth
    Sr. Training Instructor
    Bellsouth Jun 2006 - Sep 2010
    • Responsible for training delivery of AT&T flagship products (U-verse, DSL, Legacy products) to Door-to-Door, Home Solution Provider and Wireless Retail channels • Designed and delivered applicable training to external partners in an effort to enhance client productivity and skill/knowledge improvement, thereby enabling clients to realize their organizational goals.• Prepared for and supported product/promotion launches (materials, help desk, field support).• Participated in product, system or process design as Subject Matter Expert.• Monitored and evaluated vendor or contracted trainers to assure standards were maintained and met company needs and standards.
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  • Bellsouth
    Channel Manager
    Bellsouth May 2004 - Jun 2006
    • Managed and assisted with BellSouth Residential Solutions (BRS) alliance initiatives designed to increase residential line flow-share for the residential market segment via vendors’ online web sites.• Analyzed vendor sales results to identify successes or identify trends, developed tactics or initiatives to be implemented with the vendors to improve performance.• Managed the development of point-of-sale and information collateral materials for use by leasing property employees and/or renters.• Managed the coordination of Consumer client activity for the BellSouth company sponsored events such as the BellSouth Classic, professional sports activities, and local events/concerts.• Created and delivered BellSouth product training modules to be delivered to external vendors.• During a twelve month period, delivered training to vendors that resulted in the department meeting its product sales objectives by 113%.• Performed ongoing vendor management activities that included regular written and verbal communications, managed product and/or system enhancements, monitored calls and performance of vendor personnel to assure company and regulatory standard were maintained.
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  • Bellsouth
    Marketing/Operations Manager
    Bellsouth May 2003 - May 2004
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  • Bellsouth
    Field Interface Manager
    Bellsouth Jan 2003 - May 2003
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  • Bellsouth
    Marketing Operations Manager
    Bellsouth Dec 1996 - Dec 2002
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  • Mci
    Program Manager
    Mci 1987 - 1996
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  • Mci Telecommunications, Inc.
    Training Instructor/Program Manager
    Mci Telecommunications, Inc. 1987 - 1996
    Conducted training classes for the Door-to-Door, Home Solution Provider and Retail channesl on AT&T Consumer products.
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  • Mci
    Account Service Coordinator
    Mci Dec 1990 - Feb 1992
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  • Mci
    Customer Service Account Specialist
    Mci Dec 1989 - Dec 1990
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  • Mci
    Customer Service/Promotional Department Representative
    Mci Nov 1987 - Dec 1989
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  • Macy'S
    Sales Manager
    Macy'S Aug 1985 - May 1987
    View

Patrick Banner Skills

Training Delivery Project Management Customer Service Program Management Sales Support Telecommunications Product Management E Commerce Customer Experience Management Change Management Call Center Team Building Leadership Product Marketing Training Team Leadership Strategic Planning Process Improvement Operations Management Sales Operations Account Management Solution Selling Crm Customer Retention Cross Functional Team Leadership Vendor Management Call Centers Wireless Business Analysis Marketing New Business Development Instructional Design Strategic Partnerships Strategy Mobile Devices Salesforce.com Retail Sales Competitive Analysis Business Development Customer Relationship Management Contact Centers Wireless Technologies Business Process Improvement

Patrick Banner Education Details

Frequently Asked Questions about Patrick Banner

What company does Patrick Banner work for?

Patrick Banner works for At&t

What is Patrick Banner's role at the current company?

Patrick Banner's current role is Sr. Quality and M and P and Process Mgr AT and T - Consumer Customer Care.

What is Patrick Banner's email address?

Patrick Banner's email address is pb****@****att.com

What is Patrick Banner's direct phone number?

Patrick Banner's direct phone number is 1-770-938*****

What schools did Patrick Banner attend?

Patrick Banner attended University Of North Carolina At Chapel Hill, Bishop Mcguinness Memorial High School - Nc.

What skills is Patrick Banner known for?

Patrick Banner has skills like Training Delivery, Project Management, Customer Service, Program Management, Sales Support, Telecommunications, Product Management, E Commerce, Customer Experience, Management, Change Management, Call Center.

Who are Patrick Banner's colleagues?

Patrick Banner's colleagues are Zachary Haydon, G Pye, Dontay Farley, Khrisna Wahyu Indrajaya, Cyrone Maloy, Joey Heggem, Emmanuel Abiwo.

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