Patrick Bernal Email & Phone Number

Denver, CO, US

Minneapolis, MN, US

San Francisco, California, US

• Drove program execution across 60+ product and engineering teams to deliver a new product offering of Slack that would enable opportunities for customers requiring FedRAMP High, ITAR, and DOD IL4 compliance.
• Designed a program to move services towards a siloed and deployment-by-availability-zone architecture model to increase system resiliency and limit the blast radius of internal and external failures to a single.
• Defined and instrumented KPIs to track the Core Infrastructure department health with respect to security, reliability, developer productivity, and team health.
• Built an OKR management system that enabled the Core Infrastructure department and two additionalengineering pillars to create, track, and grade quarterly OKRs.
• Launched a strategy development working group with management, product, and tech leads to craft a strategy, resulting in shared purpose, clarity of business value, and technical direction for the Core Infrastructure org.
• Created an engineering program to define, fund, and track mitigations against reliability risks that would help reduce customer impact duration and blast radius and times to detect and mitigate.

Chicago, Illinois, US

San Francisco, California, US

• Designed and implemented a product delivery framework consisting of planning, development, and go-to-market for date-driven releases to foster healthy expectations and to build in cross-functional accountability.
• Coordinated cross-functional dependencies for the planning, development, release, and launch of two new product offerings in the Secure Product Line, HCP Vault and Boundary.
• Improved the product development planning process by creating tighter interlocks amongst the Engineering, Product, and Design organizations for more frequent and productive collaboration.
• Established clear workflows for issue management across Sales, Customer Success, Engineering, and Product organizations, optimizing for asynchronous communication in a globally distributed workforce.
• Coached the Engineering, Product, and Design teams towards a more collaborative Agile execution model.
• Managed the sustaining engineering effort to improve community management on the Vault open-source projects and to provide support for escalated Customer Success cases.

San Francisco, California, US

• Established the church as a 501(c)(3) non-profit organization and set up banking health insurance, and retirement infrastructure for full-time employees. In collaboration with a third-party organization, also helped.
• Built out technology infrastructure for church management to facilitate church employee collaboration, volunteer management, membership workflows, guest and member communications, financial giving, small groups.
• Led the Sunday Worship Gathering by managing volunteers through training people in hospitality, audio production, visual effects, and stage lighting.

San Francisco, California, US

• Built an internal web tool to facilitate creating integrated Salesforce and Pardot accounts in staging environments, speeding up this process from several hours to 15-20 minutes.
• Designed a central test management tool within Salesforce’s agile tools as a product owner, bringing the tool to beta testing with three internal teams to gather feedback for future areas of improvement.
• Created an API-based end-to-end framework to test customer scenarios within integrated Salesforce and Pardot environments in collaboration with five engineers, providing test coverage where none existed before.
• Led release planning and product development for fifteen projects over the course of multiple releases as the product owner, providing clear vision and goals by developing product roadmaps and project requirements.
• Facilitated scrum ceremonies and design discussions as the scrum master, empowering the team to iterate and produce new features and tools.
• Improved the runtime of the Selenium test suite from 65 minutes to 5 minutes through integrating Selenium Grid, Docker, and the aforementioned API in collaboration with three engineers.

San Francisco, California, US

San Francisco, California, US

San Francisco, California, US

Emeryville, CA, US

• Developed the framework and test cases for the Selenium web automation tests, writing hundreds of test cases to increase the automated test coverage from 3.1% to 54.4%.
• Integrated TestRail with automation tests by utilizing their API to create test runs and publish test results associated with a Jenkins job to track product quality and reduce the load of manual testing for the QA team.
• Trained four QA engineers in coding in Python and writing Selenium automation tests to expand and develop their skill set and increase the automation effort throughout the company by developing self-paced exercises.
• Incorporated Browserstack into the automation framework to execute tests across multiple browsers.
• Directed release qualifiers alongside project managers and the engineering team to approve the quality of a release candidate, informing senior management of updates, risks and open issues associated with the release.
• Ensured the quality of the web, Android and iOS applications through manual testing, collaborating with front-end and mobile engineers to analyze and address functional, visual and accessibility issues.

• Owning the search engine for the ShopRunner web and mobile experiences by researching and implementing improvements that resulted in an increase of the CTR from 29% to 33%
• Developed chargeback solutions to reduce losses from credit card companies, saving the company $10,000 per month
• Built internal tools for keeping track of the product catalog and the results of multivariate testing to inform and aid the marketing, product, engineering and design teams
• Managed sprint meetings and goals for the Product/UX team of 10 designers and product managers to maintain a productive and fast-pace environment
• Conducted bi-weekly A/B and user tests to collect data and feedback to make user-centric, data- driven decisions in modifying the product roadmap
• Collected and analyzed data for partner integrations, website and mobile engagement and search metrics on a weekly basis and reported findings to the teams and several chief officers

San Francisco, California, US

• Built a taxonomic model for authentication data, which is currently in an internal betarelease, through researching fifteen different authentication data logs
• Analyzed competitors and each of their strategies on how each address the issue of datacustomizability for the client target groups and presented findings to senior management
• Created a product requirements document for the Technology Add-on Builder project byinterviewing users to investigate user needs and writing the appropriate user stories
• Designed the user interface mockups and the workflow storyboard over multiple iterations
• Implemented a small scale agile development cycle with a small team of engineers thatresulted in a working prototype of the Technology Add-on Builder
• Managed project goals and deadlines initially during the planning stage and throughout thedevelopment process by evaluating project progress and reprioritizing what deliverablesneeded to be accomplished at the start of.

San Francisco, California, US

• Developed a web application using the Splunk Javascript SDK, Facebook and Twitter API’s, and graphical toolkits (e.g. Protovis, Highcharts) to render data in ten unique visualizations
• Collaborated with developers to build the foundation for the Splunk for Facebook application

• Implemented cross browser compatibility for the website for IE6, IE7, Firefox and Chrome
• Directed four web developers by allocating responsibilities and giving feedback on the websites that each has created

Bachelor Of Arts (Ba), Computer Science

Master Of Arts - Ma, Christian Apologetics