Patrick Bethea Email & Phone Number

Raleigh, NC, US

London, GB

• In concert with a large cross-functional team, planned, executed, and continuously enhance the implementation of a new enrollment solution to improve customer retention, application completion time, and improved.
• Enhanced enrollment application efficiency by reducing completion time by 75% and consistently manage ongoing improvements to further optimize the completion time
• Spearheaded and executed cost-saving tech debt reductions that resulted in savings exceeding $12 million.
• Successfully launched a new Salesforce(CRM) instance with custom marketing, service, and enrollment capabilities to support over 100k+ K-12 virtual students that has improved customer satisfaction by 16%
• Implemented and lead a new development operations process that has yielded a 13% improvement in velocity while maintaining high quality deliverables.

London, GB

• Planned and organized responsibilities for on-shore and off-shore technical team members to deliver enhancements to a direct-to-consumer product on time while actively mitigating potential risk. Proactively anticipated.
• Collaborated with UX designers on A/B tests to improve UX that resulted in an increased click-through rate of 2%
• Played a key role in driving feature & user story refinement based on customer feedback and market research
• Partnered with product management to analyze market and customer data and built reports with a priority framework for key user metrics that drove product prioritization

London, GB

• Oversaw the changes to the enterprise project management tool (Smartsheet) that held a portfolio of more than 100 project plans in a standard template executive leadership reporting. Led the discovery, build.
• Championed the transition of more than 50 users from Google Suite to Microsoft Office 365 by leading training sessions primarily focused on financial and procedural documentation transfers.
• Led internal road show sessions & customer feedback sessions for continuous improvement of the product adoption report.

Chapel Hill, North Carolina, US

Utilized Google Analytics to run reports on company website traffic to demonstrate effectiveness of 3 Birds newsletter marketing campaigns Analyzed 30 automotive dealer accounts using proprietary software to determine effectiveness of online marketing through company websitesUsed account analytics data to make recommendations to manager on how to improve.

Mooresville, NC, US

Communicated with customers effectively in order to fulfill project needs while maintaining store inventory

Worked as a team to efficiently finish projects on scheduleEvaluated system problems and worked with the crew to resolve the problems

Worked as a team to efficiently finish projects on scheduleEvaluated system problems and worked with the crew to resolve the problems

Facilitated the scheduling, delivery, and inventory on a day to day basisCoordination of setup and breakdown of special events

Worked with team members to manage the construction job and upkeep of the construction areaExperience with a front end loader, frame work, and plate compactor.