Engineered solutions in the Bank Voice Services collection of teams, delivering internal software that saves thousands of developer hours annually and external-facing software that directly supports the millions of customer calls the Retail Bank IVR and contact center receive each month.• Designed application architecture and AWS infrastructure, led software and DevOps development, designed the UI/UX, and facilitated requirements discussions for a serverless application that saved hundreds of development hours annually by allowing business partners to make real-time production changes to the Retail Bank contact center• Engineered the first production release of an enterprise-standard web UI with a custom micro front-end framework that is used by business partners across the Credit Card, Retail Bank, and Financial Services / Auto Finance contact centers to make real-time production changes, saving thousands of development hours annually• Programmed a new API endpoint that allows Retail Bank customers to authenticate in the IVR, which saves the customer and the contact center agent time whenever a customer calls, authenticates in the IVR, and then speaks with an agent• Conducted cross-region failover exercises for the Retail Bank IVR and contact center, setting a new RTO record when failing over all critical application infrastructure to a healthy AWS region

Developed the redesigned rollcall.com and additional web applications that can be found on rollcall.com as part of a development team dedicated to supporting Roll Call, a free and publicly available online publication that reports on congressional news and is FiscalNote’s product with the largest user base, receiving over 2 million page views each month.• Collaborated with contractors and the members of the Roll Call engineering team over 4 months to successfully launch the new Roll Call website (a headless WordPress website with a React front-end) on February 6, 2020• Designed and implemented the AWS infrastructure and the React, Node.js, and PostgreSQL application technology stack for Member Pages as part of a team of 3 engineers, 1 tech lead, 1 project manager, and 1 product designer in 2 months, introducing new customers to FiscalNote and CQ through marketing qualified leads by highlighting data on members of Congress from those products• Developed the Jonestown interactive web application for the Roll Call newsroom using Angular 8 in 1 2-week long sprint that drew approximately 25% more page views to rollcall.com during the promotion period

Worked as part of a team of software developers supporting a multi-year contract at the Department of Energy's Energy Information Administration (EIA) in Washington, DC, modernizing public-facing websites such as Energy Explained that help educate citizens about energy in the United States.• Engineered the modernized Energy Explained website with JavaScript, NPM, PHP, and Less in 4 months as part of a team of 2 developers, 1 designer, and 1 project manager supporting the Department of Energy’s Energy Information Administration, which educates citizens about energy and how it is used in the United States• Configured the Jenkins continuous integration and continuous delivery (CI/CD) pipeline for the updated Energy Kids website, enabling work for the project to be completed in 1 2-week sprint• Advised 12 developers, 2 project managers, and 3 federal employees on the best practices and benefits of writing automated tests by creating unit tests for the Node.js code in Energy Explained using Mocha, presenting my tests as an example and achieving stakeholder support

• Booked artist talent to perform at Backbar of 9:30 Club every Friday and Saturday night• Promoted performances in basement venue of 9:30 Club for U Street Music Hall across social media platforms: 5 Facebook, 5 Twitter, and 3 Instagram posts per week; monitor social media, checking each account three times daily; researched optimal Instagram umbrella hashtags to use for each performance and track performance of hashtags • Settled Backbar with the 9:30 Club Manager on Duty at the end of the night on Fridays and Saturdays, documenting show’s performance by number of tickets sold, guests, gross earnings, and other notable observations• Paid artists after deducting U Street Music Hall’s fee; return fee to U Street Music Hall• Analyzed ticket sale data to inform social media strategy; used social media promotion to improve ticket sale performance from approximately 1 to 3 underperforming nights monthly to about 1 underperforming night every three months

• Programmed a fully functional mockup WordPress website using PHP, HTML, CSS, and Javascript; received and acted on feedback from Blisspop founder; using the mockup as a model, customized, tested, and deployed the WordPress theme for blisspop.com in less than 4 hours; debugged and fixed all of blisspop.com’s stylistic imperfections using CSS rules within one week of deployment• Fixed new bugs as they arise, especially those associated with WordPress plugin and version updates; scheduled automatic daily backups of blisspop.com’s content using a MySQL database; foiled cyber attacks such as brute force attacks on blisspop.com by setting up two-step verification for users among other security measures • Recruited and trained new writers, growing Blisspop’s team from 4 to 21 writers from 5 cities over 3 countries in about one year• Engaged and grew Blisspop’s audience using targeted sponsored advertisements, increasing total Blisspop Facebook followers by 10% in first 6 months (Twitter and Instagram experiencing similar growth); used Google Analytics and Facebook Insights to identify which demographics to target in advertisements• Created Google AdWords Express ads to learn and identify key search phrases and behavior; planned custom Google AdWords campaigns informed by information gathered from Google AdWords Express ad• Oversaw Blisspop’s social media team: once content is published on blisspop.com at 8 am, composed and scheduled an engaging Tweet with a website card for the optimal time that day; shared the language of the Tweet with Blisspop’s Instagram and Facebook administrators who shared the Blisspop content at an appropriate time of day for their respective platforms• Composed or delegated and edited features, interviews, and reviews from team of writers for publication on blisspop.com

Programmed software on a team of 4 developers for The Buffalo Group's DEEA contract supporting the Defense Intelligence Agency.•Collaborated with a Scrum Team composed of 4 developers, 1 tester, a Product Owner, and a Scrum Master to build the first production release of an application for the government customer with approximately 30 Angular components, 5 Node.js servers, and 2 PostgreSQL databases in 3 months• Developed programs in Java and Python that parse JSON Information Security Marking Standard (JSON-ISM) and store, serialize, and deserialize the values from JSON-ISM, completing work in 2 2-week sprints• Programmed software in Java and Python that parse JSON Information Security Marking Standard (JSON-ISM) and store, serialize, and deserialize the values from JSON-ISM, completing work in 2 2-week sprints

Web Development Immersive is a full-time, 12-week program where students learn languages, frameworks, methodologies, and technologies that are relevant to become a full-stack web developer in today’s market. • Built and deployed a full-stack Express-back-end and React-front-end application in 4 days on a team of 4 students; the application pulls movies playing in Washington, DC and their show times from tmsapi.com, displaying them for the user• Engineered a front-end application using Javascript with jQuery and Bootstrap in one week that uses the discogs.com and Spotify APIs to generate Spotify playlists containing the entire discography of an artist or record label entered by the user• Developed a drag-and-drop Tower of Hanoi game using Javascript, jQuery, jQuery UI, HTML, and CSS in 4 days• Designed and programmed a back-end application using Ruby on Rails, Javascript, HTML, and CSS; the application allows fans to request which artists they want to see at music venues

• Supervised team members on the worksite; executed all team leader responsibilities when team leader was on leave• Managed projects, documentation, and funds• Developed and coordinated team activities; directed team meetings

• Coordinated and allocated up to 63 radio shows to DJs per season• Oversaw and trained one third of DJs in radio production by demonstrating techniques

• Emailed approximately three record labels weekly and requested promotional music for airplay

• Instructed all middle school students in general music, concert band, jazz band, orchestra, and private lessons• Developed and presented lesson plans for classes of 25 students