Patrick Bourke Email & Phone Number

Kitchener / Waterloo

Owned, delivered and supported the Agile software engineering capability and tool-set for Digital Solutions.• Managed a team of 6 Scrum Masters and 4 Agile Coaches providing the onboarding, training for 300+ attendees and the mentoring and life-of-project, hands-on support for 4 Manulife strategic business projects• Member of Manulife's Agile Center of Excellence with the goal of transforming Manulife's Canadian Division to Agile

Kitchener / Waterloo

Developed and delivered Agile onboarding capabilities and an Agile software engineering methodology framework to support key 2016 / 2017 Manulife Consumer, Customer and Advisor initiatives. • Built an Agile Onboarding Framework that targeted both IT and business teams and provided a consistent approach to train and transition teams from a waterfall software delivery methodology to an Agile / Lean software delivery methodology

Kitchener, Canada Area

Managed a team of 25 direct and indirect reports in support of 6 Agile software application delivery teams including on-shore and off-shore outsourcing partners by providing Quality Assurance, Technical Lead and Solutions Architecture people resources and expertise.• Achieved the successful delivery of 36 portfolio project and maintenance releases to production by the required implementation date to the quality expectations of the Product Owners• Delivered currency and decommissioning 5-year roadmaps to reduce technology redundancy, prepare for future business initiatives and support the future reduction of technology costs

Kitchener, Canada Area

Managed a team of 3 direct reports in maturing the practice and services of the Continuous Improvement Office and supporting on-going improvements by IT teams. Owned the Software Development Life Cycle and IT Operating Model.• Achieved the implementation of 50+ improvements to the IT Operating Model• Established a Technical Training Service • Delivered 64 training sessions across 10 topics to 1,050 attendees• Built an e-Learning capability enabling self-service of on-line training content

Kitchener, Canada Area

Managed a team of 10 direct software engineering reports and was accountable for the support of the Economical Tier 1 Automobile Policy Administration System serving approximately 1,000 Economical staff and brokers across Canada. • Led application maintenance, enhancements, and project work • Oversaw the resolution of approximately 1000+ incidents and service requests• Achieved the successful, on-time delivery of monthly maintenance releases to production

Kitchener, Canada Area

With the support of the IT Transformation partner Deloitte – Canada, acted as the Economical representative and Deloitte’s primary point of contact on an IT transformation initiative to rapidly transition from a waterfall software delivery methodology to a much faster and flexible Agile approach.• Assisted in the definition of the stream activities and the supporting plans• Delivered in-class training and delivery team on-board coaching on Agile / Lean methodologies • Approved and performed sign-off on Deloitte deliverables

Kitchener, Canada Area

Managed a team of 8 direct reports in support of 15 test analysts for each provincial roll-out project, the resolution of issues across 7 development and test environments, the build and deployment activities and the execution of regression testing.• Owned the acceptance test and development environment support function which significantly contributed to the successful implementation of the new Policy Administration System (Energie) across Canada• Implemented a Testing Support Service that enabled faster response times for over 1500 requests and reduced test support response rates by an average of 50%