Patrick Brower Email & Phone Number

Greater Chicago Area

I was brought onboard to take over from a different MSP. I was left a WordPress site that was built on a customized version of the stock TwentySeventeen theme, that did not play well with Gutenberg, and plugins that had since been abandoned.I redesigned the site using the popular Astra theme which added full support for Gutenberg, and replaced the.

Greater Chicago Area

Boston, Massachusetts

Boston

• Provided support for help desk tickets and walk up service requests.
• Managed user accounts in Active Directory for all employees.
• Implemented, maintained, and documented a Linux based image server (Fog) for our organization.

Greater Boston Area

• Engaged City Year Boston’s corporate sponsors in service projects to support students across Boston
• Served on a diverse team of six individuals to plan and execute 30 different service events throughout the City
• Acted as the communication liaison between City Year Boston’s External Affairs department and my team
• Coordinated data entry of volunteer experience surveys for calculating Net Promoter Score for our events

Greater Boston Area

• Managed a cohort of 23 students in the 6th grade at the McCormack Middle School in Dorchester, MA
• Tutored 7 students in English Language Arts to help improve their literacy skills for a total of 121 hours
• Coached 4 students and their parents on the importance of strong attendance and habit setting
• Provided whole-class support to 4 teachers in the core content classes
• Lead teams of 10-12 volunteers on 4 physical service projects across Boston with the Civic Engagement Team

Mt. Laural NJ

• Articulated technical support to multinational clients including Denmark, Canada, and Germany.
• Input daily racing data into a Linux based betting system
• Collaborated on a small night-shift team to execute daily system related maintenance.
• Learned how to create and maintain a Microsoft Excel spreadsheet

Monmouth Park Racetrack

• Supported a diverse group of clients with different levels of technical and horse racing knowledge
• Provided technical support for various types of computer betting machines
• Worked one on one with patrons to resolve issues they had with our equipment

Bachelor Of Arts (Ba), Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Students For Sensible Drug Policy, Sociology Club

Transfer

Activities and Societies: NOLA Disaster Relief Program, Poetiks, Midnight Run

A+ Certification