Pat Williams Email & Phone Number

Scottsdale, Arizona, United States

- Product Owner of several real-time systems and supporting Linux Infrastructure- Manage and maintain code deploys and updates of owned systems and services- Consult on and shepherd new releases through development pipeline and BDR Documentation- Monitor and install new certificates on internal and external facing systems- Remediate vulnerabilities found within owned infrastructure- Supporting system enhancements that increase reliability, scalability, capacity, performance- Maintains Disaster Recovery plans for all assigned applications- Serves as the point of escalation, for system issues prior to being assigned to Development- Oversee platform architecture requirements, recommends changes to ensure adequate performance - Work closely Production Control Analysts and Technology Operations in day-to-day support functions - Participate in platform projects to ensure metrics and performance are not adversely impacted- Perform user acceptance testing (UAT) and deploys code into production- Documents all new application functionality, including workflow diagrams, and assists in training- Works with the team to ensure that all documentation is accurate and up to date- Provides day to day oversight of the systems and overall functionality and performance - Responsible for taking immediate action to resolve critical issues and/or problems - Ensures adherence to service level performance standards based on current system capabilities- Monitors and analyzes day to day performance of platforms to ensure performance is maintained- Ensures that the highest level of system and data confidentiality, integrity and availability is maintained

Scottsdale, Arizona, United States

- Support, monitor and maintain all products under EWS Payments Systems, including but not limited to:- Batch DPCK, RealTime Deposit Chek (w/ AOA), RealTime Payment Chek (w/ AOA), AOAGUI, OnDemand- Support, monitor and maintain all infrastructure supporting EWS Payments Systems, including:- F5 Network Devices, Prod and DR environments, Patching and updates- Linux, SQL, XML, Scripting and Automation, PowerShell, SFTP, DNS, SSL- In a rotation, function as 24x7 on call escalation point for Operations and tertiary departments- Automate redundant tasks and continue to revise systems to increase efficiencies- Create and troubleshoot Customer Profiles for access to EWS Payments Systems- Test incoming files for new customers, diagnose and provide success/fail messaging to clients- Build KB articles in Jira/Confluence for peer use and training purposes

Scottsdale, Arizona, United States

- Monitor internal infrastructure including DC's, Mainframe, SFTP and Connect:Direct- Investigate and diagnose incidents of failure in infrastructure, resolve and/or ticket to team- Continuously audit file transfers to and from EWS, ensuring timely scheduled delivery- Actively monitor internal product systems such as Identity and Payments systems- Observe, audit and ticket out Splunk and Zabbix alerts, paging on calls as necessary- Submit for processing incoming requests via email via TechOps shared inbox- Field incoming calls from employees regarding Active Directory lockouts or other issues- Field incoming calls from FI's regarding token administration to connectivity and file issues- Assist consumer call ins accessing consumer services portal

Phoenix, Arizona Area

- Provide detailed documentation of best practices and processes within internal wikis- Mentor and provide support for Interns, Jr. SEO Analysts and Standard SEO Analysts work loads- Recognized as SEO Employee of the Quarter, Q2 2019

Phoenix, Arizona Area

- Maintain standards set forth by SEO team and continue to perform standard SEO tasks- Service a smaller book of business across the highest spend level with the highest confidence- Provide bespoke SEO solutions tailored to each client's unique business and vertical

Phoenix, Arizona Area

- Note, hired under ReachLocal brand that was merged into Gannett | USA TODAY NETWORK- Onboard clients to SEO program, set expectations and build groundwork for relationship- Perform research and develop content for clients’ websites to establish brand authority- Manage multiple high profile accounts including Kickserv, ReachLocal’s Field Service CRM app- Proficient across multiple verticals and ran Pilot campaigns for Custom solution for Dealerships- Using industry standard tools, perform maintenance and audits of clients’ sites to secure growth- Track progress through Analytics and provide updates to client regarding campaign’s success- Routinely perform competitor research for clients to ensure websites continue to trend positively- Use best practices over the campaign’s lifecycle and coordinate with international counterpart

Scottsdale, Arizona, United States

- Consult, manage, and shepherd to completion a diverse array of website and store projects- Ran pilot program to test different time management processes that lead to workflow redesign- Routinely practice Inbox Zero methods when communicating with clients regarding their design- Stay relevant on latest offerings including themes, plugins and widgets for WordPress- Ensure buckets are managed to facilitate quality site construction without taxing design pipeline

Phoenix, Arizona Area

- Investigate incidents of product failure in PPC, SEO/SEM, SMM, WebDev, Copy and Design- Document all findings including correspondence, code, images and recordings in Salesforce- Stay up to date with best practices across G/O Digital’s product offerings- Act as liaison between Care Team and Silver AM Team regarding procedure or product updates- In concluding an investigation define an appropriate “Make Good” to ensure client satisfaction

Scottsdale, Arizona, United States

Bachelor Of Arts (Ba), English Literature

Bachelor Of Arts (Ba), Film And Media Studies

General Studies