Patrick Collins Email & Phone Number

Cork, IE

Cork, County Cork, Ireland

Building a team of Customer Success professionals focused on enhancing customer experience and driving our shared success.Ensuring tailored interactions and digital experiences for various market segments and personas that interact with Vertex and its customers, partners, alliances, and channels throughout the solution lifecycle.Driving digital.

Cork, County Cork, Ireland

Senior Manager - Customer Success with responsibility for the EMEA region

Cork, County Cork, Ireland

• Strategic planning, including headcount, compensation, segmentation, metrics and targets as a member of the customer success leadership team.
• Serving as an escalation point for clients or the Vertex team as needed for critical product or services issues.
• Building strong alignment with key stakeholders such as sales/sales operation product management, support, tax research, partner and alliance management.
• Strategically focused and responsible for client satisfaction, maintaining client communication, and the overall management of the client relationship.
• Working to grow the client relationship by identifying new business opportunities.
• Assigning clients and conducting check-ins to ensure client expectations are being met and maintaining system or implementation process documentation.

Killorglin, County Kerry, Ireland

Killorglin, County Kerry, Ireland

Killorglin, Kerry

Taxamo provides a technology platform to Merchants engaged in online supplies of digital content under the form of an API. The objective of Taxamo is to collect and remit the VAT/GST to the respective tax authorities in its own name in place of the foreign Merchant of digital services.

Cork, Ireland

• Screendragon is a specialist in software for the marketing sector. They design and implement brand asset management, marketing campaign development and workflow solutions. They work with many top-class clients and help.
• Owned the customer relationship and functioned as primary point of contact during project life-cycle, and maintained position as trusted strategic advisor to clients.
• Gathered requirements and defined project scope and specification.
• Estimated and managed budgets, prepared proposals and planned resources.
• Managed and prioritized project plans, resourcing, timelines, tasks and communicated status to all stakeholders, internal and external.
• Transformed organizational workflows through measurement and best practices.

Clane, Co.Kidare

• Clongowes Wood College is an Irish 7-day boarding school. As a Boarding Master I managed the various stakeholders associated with student care acting in loco-parentis for the students of an assigned year group. As well.
• The personal, social and emotional development of students in my care.
• Creating guidelines, coaching, mentoring and caring for an assigned year group.
• Liaised with parents, staff and outside agencies on the social and personal needs of each individual.
• Led the communication and promotion of school ethos and concepts to all key stakeholders.
• Chaired regular formal meetings of a designated Care Team which included medical, academic, spiritual and mental health representatives.

M. Phil. International Peace Studies, Philosophy, Conflict Resolution, Mediation, Governance

Activities and Societies: Student Commitee, Social CommiteeM. Phil. International Peace Studies

Certificate, Project Management, Level 8

Conversion Diploma In Psychology, Cognitive Psychology, Social Psychology, Child Development

Each module lasted an academic year and was assessed through essay work and final exams.

B.A. Hons. International Peace Studies, Conflict Resolution, Political Science, International Law And Human Rights, 21St Century History, 2:1

Activities and Societies: Rugby, Students Union.B.A. Hons International Studies

Leaving Certificate

Activities and Societies: School Captain, Senior Rugby Panelist, Debating