Patrick Crist Email & Phone Number

Winston-Salem, Nc, Us

Winston Salem, North Carolina

• Administered multiple lines of benefits (FSA, HRA, HSA, COBRA) for 238 companies • Maintained all previous duties of COBRA Specialist position• Received advanced training on new database system (WEX) 6 months prior date of launch• Created ‘worst case’ scenarios in order to stretch the limitations of new software• Trained coworkers on use of new databases both for internal use and answering basic level questions from external HR Administrators • Created flow charts and… Show more • Administered multiple lines of benefits (FSA, HRA, HSA, COBRA) for 238 companies • Maintained all previous duties of COBRA Specialist position• Received advanced training on new database system (WEX) 6 months prior date of launch• Created ‘worst case’ scenarios in order to stretch the limitations of new software• Trained coworkers on use of new databases both for internal use and answering basic level questions from external HR Administrators • Created flow charts and recorded voice over for external instructional ‘How To’ web series • Averaged 4 on boarding and training calls (~75 minutes) per day• Served as primary point of contact for follow up questions from HR Administrators • Served as backup for rollover customer service calls Show less

Winston Salem, North Carolina

• Administered multiple lines of COBRA benefits for 100 companies • Ensured accuracy of rates, resulting in the generation and distribution of Initial Notices, and COBRA Election Packets• Resolved any issues between COBRA participants and former employers regarding reinstatement of coverage• Processed all COBRA checks, money orders, and online payments with daily amounts ranging from $1,000 to $70,000• Managed emotionally charged phone calls from active and potential COBRA… Show more • Administered multiple lines of COBRA benefits for 100 companies • Ensured accuracy of rates, resulting in the generation and distribution of Initial Notices, and COBRA Election Packets• Resolved any issues between COBRA participants and former employers regarding reinstatement of coverage• Processed all COBRA checks, money orders, and online payments with daily amounts ranging from $1,000 to $70,000• Managed emotionally charged phone calls from active and potential COBRA participants pertaining to benefits and eligibility• Set up and administered Premium Only Plans (POP) for over 400 companies Show less

• Managed high volume calls and emails from participants to answer questions, discuss claim discrepancies, and explain benefits• Processed FSA claims adhering to the IRS section 125 guidelines, and HRA claims adhering to the IRS section 105 and 213d guidelines• Complied with HIPAA rules and regulations on a daily basis

Winston-Salem, Nc

• Interacted with patients and families of patients who may be experiencing very stressful situations, nursing staff, doctors, and administrative professionals• Analyzed patient complaints, identified the problem, and presented solutions in an organized and coherent fashion• Facilitated communication between staff, patients and family • Demonstrated exceptional communication and people skills • Organized, prioritized and managed multiple grievances, complaints, and… Show more • Interacted with patients and families of patients who may be experiencing very stressful situations, nursing staff, doctors, and administrative professionals• Analyzed patient complaints, identified the problem, and presented solutions in an organized and coherent fashion• Facilitated communication between staff, patients and family • Demonstrated exceptional communication and people skills • Organized, prioritized and managed multiple grievances, complaints, and issues• Solved 85% of grievances within 5 business days or less, exceeding 7 business day requirement Show less

• Paid strict attention to detail while researching, analyzing, and presenting information on prospects• Gathered data on known financial resources, biographical indicators, and liabilities to estimate prospect giving potential • Developed and implemented strategic analysis of prospect identification in collaboration with other members of the department which included processing electronic screening results, conducting sophisticated constituent database queries, and statistical… Show more • Paid strict attention to detail while researching, analyzing, and presenting information on prospects• Gathered data on known financial resources, biographical indicators, and liabilities to estimate prospect giving potential • Developed and implemented strategic analysis of prospect identification in collaboration with other members of the department which included processing electronic screening results, conducting sophisticated constituent database queries, and statistical modeling• Created departmental profile templates to increase the organization of the daily workflow• Co-authored a 120 page research manual for employee standardization and training purposes• Utilized outstanding communication and interpersonal skills to train multiple researchers in policy, procedure, and daily duties• Excelled at building relationships both within the University and in front facing engagements such as Homecoming and Reunion parties• Served as the primary liaison to numerous departments within the University to negotiate work requests• Managed project to delineate prospect donors into alphanumeric categories indication donation capacity crossed with donation desire (i.e., high major donor capacity with large donation history designated A1, low-level donor with respectively large donation history C2) Show less

Winston-Salem, Nc

• Used a Windows-Linux hybrid system to convert several hundred open reel track tapes into a user-friendly digital file system • Maintained and managed the physical and electronic media library for thousands of compact disks containing radio programs• Assisted with the setup of camera, lighting and sound equipment for undergraduate student film labs on a biweekly basis• Provided introductions for film screenings and techniques for undergraduate film labs on a biweekly basis

Winston-Salem, Nc

• Used a Windows-Linux hybrid system to convert several hundred open reel track tapes into a user-friendly digital file system • Maintained the physical and electronic media library for thousands of disks containing radio programs

Winston-Salem, Nc

• Used Corel Draw to design detailed plaques for individual, collegiate (Wake Forest University, Winston-Salem State University) and corporate (Pepsi, RJ Reynolds) customers• Interacted with customers to ensure their design and delivery needs were met in an efficient and effective manner• Entrusted with the full operation of the store, such as managing employees and taking and creating orders, while the owner was out of the office• Balanced successfully full time employment with… Show more • Used Corel Draw to design detailed plaques for individual, collegiate (Wake Forest University, Winston-Salem State University) and corporate (Pepsi, RJ Reynolds) customers• Interacted with customers to ensure their design and delivery needs were met in an efficient and effective manner• Entrusted with the full operation of the store, such as managing employees and taking and creating orders, while the owner was out of the office• Balanced successfully full time employment with full time student responsibilities Show less