Patrick Cunningham, Cams Email & Phone Number

Ashburn, Virginia, United States

• Assist in leadership functions including maintaining relationships with company correspondent bankingpartners and project participation • Serve as the primary day to day liaison to USD and FX correspondent banks and as a liaison to theenterprise for counterparty BSA AML due diligence• Perform BSA AML due diligence on financial institutions, including KYC, CDD and EDD, managing andmonitoring RMAs and Nostro relationships• Demonstrate company’s purpose by identifying and recommending solutions to improve efficiency andclient service.• Process transactions as specifically required by job function and work independently to complete dailytasks within specified time parameters.• Interact with clients, teammates from the LOB and other support teammates to process requests andresolve issues• Engage in initiatives and projects associated with functional areas and provide subject matter expertise• Ensure functional procedures and controls are being followed and maintained

Washington, District Of Columbia, United States

• Championed lean deployment initiative to improve processes and standardize procedures• First point of escalation for all areas of concern within the team including customer calls and face to face meetings• Ensure workflows are covered by allocating work to the team to meet and exceed Service Level Agreements (SLAs)• Manage performance on an individual and team basis. Encourage and provide opportunity for development of new skills and support with improving weaker areas• Highlight any performance issues to the Client Services Manager and manage poor performance in accordance with policies and procedures• Proactively manage and control work levels against team skill levels to ensure performance targets are met• Recruit top talent, ensuring that all new employees are properly on-boarded through induction training and plans, with regular feedback and assessment during probation period• Conduct team meetings on a weekly basis ensuring that resulting minutes and actions are documented accordingly as well as biweekly 1:1 meetings, ensuring resulting actions are documented accordingly• Conduct quality checks for individuals across email/telephony/SFDC cadence, ensuring that appropriate feedback provided and that action plans are in place to overcome any challenges any quality scores of less• Ensure that employee engagement initiatives are actively progressing, delivering on those initiatives by year end• Lead mid office teams to consistently reach productivity targets and quality scores

Washington, District Of Columbia, United States

• Essential team member for launching operations in Costa Rica to support the Latin American client base to include clients based in Central and South America.• Lead Client Support team with locations in Washington, DC; Omaha, Nebraska; and Toronto, Ontario, Canada.• Manage workflow and delivery of day-to-day operations ensuring achievement of Key Performance Indicators and high quality service • Ensure Client Support team members are fully trained and compliant with policies and procedures• Track and report on daily/monthly transaction activity and effectively communicate results• Handle escalations of client accounts and Client Support related issues• Provide action plans/solutions to address system process gaps in Client Support• Provide research/root causes and recommendations to address customer satisfactions• Monitor and implement proficiency changes and identify and communicate areas for process improvement• Collect data on monthly performance reporting/activities/trends/investigations

Washington, District Of Columbia, United States

• Respond to telephone and email inquiries from clients and corporate & regional office staff, relating to failed or delayed transactions specifically for financial institution clients• Obtain information on possible sanctions matches in order to prevent money laundering and terrorist financing• Provide answers to questions regarding operations policies & procedures• Ensure repair payment transaction instructions and when necessary speaking to clients and sales executives to obtain or provide further information based on payment formatting guidelines• Coordinate between internal departments to ensure a case and/or investigation is resolved• Analyze SWIFT messages to effectively communicate issues with a payment to clients • Liaison between our compliance department and our bank/credit union clients to investigate previous transactions to remain Bank Secrecy Act (BSA) compliant and in accordance with Know Your Customer (KYC) regulations and identify Politically Exposed Persons (PEP) matches.

Northern Virginia

• Processed client depository transactions• Acquired and consistently used effective client service skills• Regularly assisted other team members• Generated quality client referrals• Actively listened for potential client needs• Produced accurate, timely, complete, and balanced transactions

Christiansburg, Virginia, United States

• Worked with sensitive client tax information• Negotiated with the Internal Revenue Service and state taxing authorities on client’s behalf• Proven success at obtaining levy releases and acceptance of an Offer in Compromise• Trained employees on procedures and techniques for effective casework• Investigated a client’s history to discover reasons for abatement• Collected and analyzed financial documentation to prepare case plans• Coordinated with IRS to place holds on a client’s accounts• Kept in constant communication with clients

Mclean, Virginia, United States

• Received an Exceptional Performance Award for outstanding work with the Office of Global Services• Prepared panel books for promotion and performance evaluation panels.• Maintained and researched daily archives of various media sources for the Open Source Center in support of the Central Eurasia Program• Filled in as Special Assistant by taking messages and routing calls as necessary• Assisted with office renovation and relocation of IT equipment• Served as courier for various projects• Created inventory lists of accountable property

B.B.A., Management

Participated in a study abroad trip to Australia to learn about cultural differences in business management.

B.S., Philosophy & Religious Studies