Patrick Cunningham, Cams Email & Phone Number

Ashburn, Virginia, United States

• Assist in leadership functions including maintaining relationships with company correspondent bankingpartners and project participation
• Serve as the primary day to day liaison to USD and FX correspondent banks and as a liaison to theenterprise for counterparty BSA AML due diligence
• Perform BSA AML due diligence on financial institutions, including KYC, CDD and EDD, managing andmonitoring RMAs and Nostro relationships
• Demonstrate company’s purpose by identifying and recommending solutions to improve efficiency andclient service.
• Process transactions as specifically required by job function and work independently to complete dailytasks within specified time parameters.
• Interact with clients, teammates from the LOB and other support teammates to process requests andresolve issues

Washington, District Of Columbia, United States

• Championed lean deployment initiative to improve processes and standardize procedures
• First point of escalation for all areas of concern within the team including customer calls and face to face meetings
• Ensure workflows are covered by allocating work to the team to meet and exceed Service Level Agreements (SLAs)
• Manage performance on an individual and team basis. Encourage and provide opportunity for development of new skills and support with improving weaker areas
• Highlight any performance issues to the Client Services Manager and manage poor performance in accordance with policies and procedures
• Proactively manage and control work levels against team skill levels to ensure performance targets are met

Washington, District Of Columbia, United States

• Essential team member for launching operations in Costa Rica to support the Latin American client base to include clients based in Central and South America.
• Lead Client Support team with locations in Washington, DC; Omaha, Nebraska; and Toronto, Ontario, Canada.
• Manage workflow and delivery of day-to-day operations ensuring achievement of Key Performance Indicators and high quality service
• Ensure Client Support team members are fully trained and compliant with policies and procedures
• Track and report on daily/monthly transaction activity and effectively communicate results
• Handle escalations of client accounts and Client Support related issues

Washington, District Of Columbia, United States

• Respond to telephone and email inquiries from clients and corporate & regional office staff, relating to failed or delayed transactions specifically for financial institution clients
• Obtain information on possible sanctions matches in order to prevent money laundering and terrorist financing
• Provide answers to questions regarding operations policies & procedures
• Ensure repair payment transaction instructions and when necessary speaking to clients and sales executives to obtain or provide further information based on payment formatting guidelines
• Coordinate between internal departments to ensure a case and/or investigation is resolved
• Analyze SWIFT messages to effectively communicate issues with a payment to clients

Northern Virginia

• Processed client depository transactions
• Acquired and consistently used effective client service skills
• Regularly assisted other team members
• Generated quality client referrals
• Actively listened for potential client needs
• Produced accurate, timely, complete, and balanced transactions

Christiansburg, Virginia, United States

• Worked with sensitive client tax information
• Negotiated with the Internal Revenue Service and state taxing authorities on client’s behalf
• Proven success at obtaining levy releases and acceptance of an Offer in Compromise
• Trained employees on procedures and techniques for effective casework
• Investigated a client’s history to discover reasons for abatement
• Collected and analyzed financial documentation to prepare case plans

Mclean, Virginia, United States

• Received an Exceptional Performance Award for outstanding work with the Office of Global Services
• Prepared panel books for promotion and performance evaluation panels.
• Maintained and researched daily archives of various media sources for the Open Source Center in support of the Central Eurasia Program
• Filled in as Special Assistant by taking messages and routing calls as necessary
• Assisted with office renovation and relocation of IT equipment
• Served as courier for various projects

B.B.A., Management

Participated in a study abroad trip to Australia to learn about cultural differences in business management.

B.S., Philosophy & Religious Studies