Patrick Wilbur Email & Phone Number

Solugenix provides best-in-class technology & process for enterprise growth. Our core competency is providing systems and structures your company needs to handle the vast array of operational challenges that come your way.As Operations Manager, I ensure a high-level of service for a Multi-Unit retailer. Solugenix's team of technical professionals work with store leaders to reduce technical issues and ensure a positive customer experience. I oversee all operations while working to analyze existing processes and developing new policies and business strategies. I implement new initiatives that align with Solugenix goals and coordinate teams to meet growth and revenue goals.

As Supervisor I focused on increasing efficiency through employee development and coaching. I also worked to create policy or performance rating changes after analyzing data and using it to create performance and development goals.

Missoula, Montana Area

Set goals for performance and deadlines for employees and subordinates.Organize workflow and ensure that employees understand their duties and delegated tasks.Monitor employee productivity and provide constructive feedback and coachingResolve problems for other personnel and the company as they arise. Maintain timekeeping and personnel records.Prepare and submit performance reportsHire and organize training of new employeesEnsure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arisesLook at metrics and find ways of increasing employee productivity and efficiency Schedule creation and adjustments

Missoula, Montana Area

Coordination of leadership positions to meet project objectives.Imaging and repair of PCI compliant Credit Card Processing serversCreation, Implementation and maintenance of Internal Support Website.Installation, Configuration and maintenance of Management Software.SQL Data base management.Creation of training Documentation and course materials.Training and continuing support of Technicians.Technical Quality Assessment technicians.Case management and continuing development of Incident Management System.Remote Customer Support of multiple Interdependent Computer systems and supporting Network Infrastructure.Coordination with 3rd party vendors for Onsite Technical assistance and Hardware Acquisition.

Master Of Business Administration - Mba

Bachelor'S Degree, Environmental Studies