Patrick Marr Dexterr Datul Email & Phone Number

Singapore

Singapore

- Ticketing System/Troubleshooting (Jira Service Management)- Respond to and consolidate information on the L1 and L2 tickets submitted by end users within an - appropriate timeframe- Assist in resolving and answering tickets using standard procedures and knowledge and escalate to IT Support Engineers when necessary- Maintain and ensure tickets are categorised correctly- Asset and Inventory Tracking- Maintain and update inventory of necessary IT hardware and equipment including computers, monitors, printers, CCTV, modems etc.- Assist with the provisioning and deprovisioning of equipment to users- IT Infrastructure Support and Maintenance- Support with the physical setup and installation/replacement of network equipment within the workspaces- Tier 1 and 2 Google Work Space Admin Support- Monitoring and maintaining Ubiquiti Network Devices and Synology NAS- Setup, Configuration and cloning of Windows Laptops using open source system for efficient reimaging- Setup, configuration and maintenance of Company owned devices under Apple Business Management and enrolled to jamfPro- Activation and configuration of HikVision Security devices (CCTV, Facial Recognition, NVR)- Project Manager / Executor for Asset Management System for Non IT Assets

Singapore

Field Service Engineer for Dell Technologies Singapore• Repairing/Replacement of hardware for Dell laptops, Desktops, All-in-one computers and tablets• Setting service schedule arrangement with Client/Users• Troubleshooting or verification of issues onsite (Around Singapore)• Resolving / Closing tickets/service call within SLA• Withdrawal of parts at the warehouse needed for the service• Returning of used/unused parts at the warehouse• Installation of Windows Operating System and Dell hardware drivers• Creation of report for each services thru Dell Application• Escalation or reporting to Dell Technical Support via Dell Hotline for new issues found/wrong parts dispatched/wrong issue reported/wrong service tag/wrong client details• Taking online certifications for Dell product learning• Following ESD procedures

Singapore

- Installation and Repair of Windows OS (XP, 7, 8, 8.1, 10).- Configuration of Desktop, Laptop and Multi Function Printers.- Back up of desktop/laptop.- Setup, deployment and installation of IT Equipment.- Maintenance and Troubleshooting of IT Equipment (Desktop, laptop, printer, scanner, etc.) in different branches.- Installation of basic software (MS Office 2003, 2007, 2010, 2013, 2016, 365, Livemail, Adobe reader, etc.) and other software needed in the operation.- Documentation of every IT infrastructure related transactions.- Network monitoring.- Network cabling, configuration, maintenance and troubleshooting (Router, managed and unmanaged switch, Access point, data cabinet, firewall, etc.).- Assisting customers in printing and scanning their documents, photographs, etc.- Taking studio pictures of customers for their passport and visa application etc.- Basic touch up / edit of studio type pictures of customer using Adobe Photoshop CS5.

Ncr - National Capital Region, Philippines

• Installation and Repair of Windows OS (XP, 7, 8, 8.1, 10) • Configuration of Desktop, Laptop and Biometric device before deployment.• Back up of desktop/laptop.• Setup, deployment and installation of IT Equipment.• Maintenance and Troubleshooting of IT Equipment (Desktop, laptop, printer, scanner, server, biometric device etc.) in head office and all branches and project sites (onsite support or remote support)• Installation of basic software (MS Office 2003, 2007, 2010, 2013, 2016, 365, Livemail, Adobe reader, etc.) and other software need by the end user.• Maintenance and back up of servers (Windows Server 2008, 2012, email server, NAS).• Email configuration and back up (Windows livemail, mobile application)• Installation and management of anti-virus (Sophos Anti-Virus, Kaspersky)• Documentation of all IT Infrastructure related transactions• Network monitoring.• Network cabling, configuration, maintenance and troubleshooting (Router, managed and unmanaged switch, Access point, data cabinet, firewall, etc.).• Assisting in installation, configuration, maintenance and troubleshooting of PABX.• Assisting in installation, configuration, maintenance and troubleshooting of CCTV in head office and branches.• Downloading, backup and maintenance of Biometric devices.• Coordinates with suppliers for warranty or rented equipment support.• IT Equipment recommendation for items to be purchased.• Coordinates with providers with regards to internet connection, telephone line.

Ncr - National Capital Region, Philippines

• Contacts (email, call and SMS) applicant nurses to get an update with their application status.• Updating applicant’s information and status in company’s system.• Coordinates with the client based in UK, applicant nurses and local agencies.• Orientation for applicant nurses.

Ncr - National Capital Region, Philippines

• Assisting in assigning support thru ticketing system (Netsuite, Company system).• Installation and Repair of Windows OS (XP, 7, 8, 8.1, 10)• Configuration of Desktop, Laptop and Biometric device before deployment.• Back up of desktop/laptop.• Setup, deployment and installation of IT Equipment.• Maintenance and Troubleshooting of IT Equipment (Desktop, laptop, printer, scanner, server, biometric device etc.) in head office and all branches nationwide (onsite support or remote support)• Installation of basic software (MS Office 2003, 2007, 2010, 2013, 2016, 365, Livemail, Adobe reader, etc.) and other software need by the end user.• Maintenance and back up of servers (Windows Server 2008, 2012, CMAP Server, email server, NAS, AWS).• Email address creation, deletion, configuration and back up (Windows livemail, Office Outlook, Thunderbird, Mobile app)• Installation and management of anti-virus (Sophos Anti-Virus, ESET Anti-Virus)• Documentation of all IT Infrastructure related transactions• Network monitoring.• Network cabling, configuration, maintenance and troubleshooting (Router, managed and unmanaged switch, Access point, data cabinet, firewall, etc.).• Assisting in installation, configuration, maintenance and troubleshooting of PABX.• Assisting in installation, configuration, maintenance and troubleshooting of CCTV in head office and branches.• Assisting and maintenance of door access.• Downloading, backup and maintenance of Biometric devices.• Coordinates with suppliers for warranty or rented equipment support.• IT Equipment recommendation for items to be purchased.• Coordinates with providers with regards to internet connection, telephone line and postpaid network plan.

Philippines

• Assisting students and staff with their IT related problems.• Installation, configuration, repair and troubleshoot of IT Equipment.• Installation of software need by the end user.• Maintenance and troubleshooting of network and server.• Back up of server.• Network cabling, installation and configuration.• Set up of Audio/Visual equipment (mixer, speaker, amplifier, projector) for school events.• Taking of photos and videos in school events.

Philippines

• Assigned in assisting customers in picking and buying appliances especially in Audio/Visual equipment (flat screen TV, home theater, etc.)• Doing product demo of the appliances for customers.• Product testing for purchased item/s.• Checking and requesting of stocks in warehouse.