Design, architect and deliver product-related services to customers and business partners in application installation and integration; Configure and implement OCR software solution; Understand business processes involved in customer projects and translate this knowledge into an effective implementation; Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements; Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs; Develop and maintain plans outlining steps and timetables for configuring, testing and installing solutions; Windows infrastructure knowledge for deployment into Windows environments; Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation; Train end users and technical support staff; Complete time and cost reporting on all projects by the required deadlines.

Design, architect and deliver product-related services to customers and business partners in application installation and integration; Configure and implement OCR software solution; Understand business processes involved in customer projects and translate this knowledge into an effective implementation; Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements; Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs; Develop and maintain plans outlining steps and timetables for configuring, testing and installing solutions; Windows infrastructure knowledge for deployment into Windows environments; Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation; Train end users and technical support staff; Complete time and cost reporting on all projects by the required deadlines.

Design, architect and deliver product-related services to customers and business partners in application installation and integration; Configure and implement OCR software solution; Understand business processes involved in customer projects and translate this knowledge into an effective implementation; Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements; Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs; Develop and maintain plans outlining steps and timetables for configuring, testing and installing solutions; Windows infrastructure knowledge for deployment into Windows environments; Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation; Train end users and technical support staff; Complete time and cost reporting on all projects by the required deadlines.

Design, architect and deliver billable product-related services to customers and business partners in application installation and integration; Understand business processes involved in customer projects and translate this knowledge into an effective implementation; Consult with clients to analyze and understand functions to be automated, client needs, objectives, desired features and input and output requirements; Analyze, define and document system requirements for data, workflow, logical processes, hardware and operating system environment, interfaces with other systems, internal/external checks and controls and outputs; Develop and maintain plans outlining steps and timetables for configuring, testing and installing solutions; Windows infrastructure knowledge for deployment into Windows environments; Provide technical assistance by responding to inquiries regarding errors, problems or questions with the implementation; Train end users and technical support staff; Complete time and cost reporting on all projects by the required deadlines.

• Sales Engineer conducting discovery and delivery of the Prophet 21 software demonstrations to prospects and customers• Responsible for supporting the East/West Sales Regions as well as supporting the Customer Account Manager Team with software demonstrations, and functionality discussions• Conduct customer and prospect webinars as well as onsite seminars to help drive sales leads• Act as a technical resource to respond to functional and technical elements of RFIs/RFPs• Represent Epicor at various field events such as conferences and tradeshows• Consult with Product Management on Beta testing of new features/functionality and provided feedback on Agile/SCRUM Team projects

This company provides electrical products to many contractors in the New Jersey and Pennsylvania area. This company has been in business for 70 years and grows every year. My position with the company was a system administrator. Duties included:• Administrator charged with overseeing the optimal operation of the computer and management information systems, including hardware and software• Led the implementation project of a new ERP software in June 2008• Spearheaded the evaluation of new technologies to incorporate within the company• Led training and educating users on new technologies and procedures• Expertly resolved application-related problems internally and working with the software vendor

• Organized and coordinated jobs for multiple crews• Performed office administrative tasks

• Visited chapters to discuss Risk Management procedures and check to see if chapter is in good standing• Consulted with school officials to discuss the chapter’s growth and offer help to meet the chapters objectives• Prepared bi-weekly reports to the Director of Chapter Services and the Executive Director