Patrick Donnelly Email & Phone Number

St. Louis County, Missouri, United States

Provide comprehensive in-home inspections for customer’s foundations, crawlspaces, slabs, and concrete.Build thorough, engineered solutions for complex home problems and provide guidance and management through each facet of the repair process.Connect with new business relationships in the home service, home construction, home remodeling and renovation, and real estate and investor spaces. Assist those companies with improving their customer experience, their return on investment, and aid in being a one-stop shop for all foundation and structural repair-related concerns.Serve as the project manager for delivering the home repair solution. Communicate with production, administrative, and structural engineering roles to ensure that all projects are seamlessly delivered as promised to the homeowner.Drive revenue and profitability in average dollar per sale, average dollar per provided lead, closing percentage, and myriad other internal metrics.Acquire self-generated lead opportunities through relationship management and prospecting.

Greater St. Louis

Fenton, Mo

Manage implementation and coordination of new Strategic Accounts including software, managed print, copier, and production print hardware, and advanced technology solutions.Provide continued account management including coordination of internal analytical, strategic and technical resources to meet client’s needs and expectations while creating and maintaining a mutually beneficial partnership for Marco and the client.Oversee strategic accounts across Missouri, Illinois, and Iowa.

Saint Louis, Mo

Lead day-to-day operations for AlphaGraphics St. Louis, including production, sales activities, time keeping and management.Supervise two sales representatives; responsible for effective time management and weekly/monthly sales numbers.Manage all prospecting activities and marketing efforts, including cold calls to 100 unique customers each week.Implemented the AlphaGraphics St. Louis Deliverable Sales Process, leading to record sales months and 70% cold call/meeting ratio. Increased volume of estimates by 50% with nearly 75% conversion rate while increasing average invoice value by 24%.

Consulted with walk-in customers to develop relationships and offer personalized solutions to fit individual customer needs.Developed business relationships with area small businesses to convert their workforce to AT&T business solutions, both mobile/wireless as well as managed network and wireline solutions.Assisted customers with in-depth technical support. Troubleshot both hardware and software issues regularly.Routinely maintained over 90% customer satisfaction scores as well as 90% willingness to recommend scores.

Assisted customers with creating a complete and fulfilling AT&T user experience while aiding customers in finding solutions through with their mobile phones and connected devices when they would call in to AT&T customer CARE

Assisted customers with understanding, redeeming, and researching all thins as it pertains to their rewards portfolio for such companies as Bank of America, US Bank, American Express, and American Airlines.

Contract Management, Sales Leadership

Activities and Societies: Member of Pi Kappa Phi fraternity

Associate Of Arts (A.A.), Business/Commerce, General

Education record