Patrick Drumm Email & Phone Number

Amherst, Ma, Us

As part of the EPMO within Verizon, I was assigned to manage HR projects under the Workday umbrella. I led two critical projects and served as Program Manager for the entire Workday program, overseeing approximately 50 projects for 2024. In this capacity, I primarily acted as a coach to product teams, guiding them through key project phases while leading the removal of obstacles and handling escalations to ensure smooth project progress.During a major EPMO transformation, my responsibilities grew to include the earliest phases of project initiation, increased exposure to Steering Committee (SteerCO) activities, and the management of project budget reporting.Project: Hybrid and Agile

Amherst, Massachusetts, United States

I was a founding member of the internal PMO team for a multiyear SAP implementation at Verizon, where we successfully delivered three transformative enterprise releases, including the largest SAP implementation in history. This initiative involved approximately 4,500 contributors and over 60 workstreams. Additionally, I provided project management support for acquisition integrations involving SAP systems.In my role as Process PM, I facilitated and documented key program calls, including GPO, Status, Change Control Board, and RAID Escalation meetings, and maintained governance documentation. I also served as the lead PM for workstreams in Accounts Payable, Tax, Order to Cash, and Treasury, while supporting internal and external audits of the program and SDLC.As the PMO evolved, I became the lead PM for an SAP implementation supporting a major telecom acquisition at Verizon, achieving all project milestones on time.Project: waterfall, hybrid, agile

Waltham

I stood up and led a team of 11 data analysts in the cleansing and maintenance of financial and contract data for 45 domestic and international entities under Verizon Connect, in preparation for an ERP migration to SAP. As the subject matter expert (SME) for order management, contracts, tax, accounts receivable, reporting, and revenue, I played a key role in crafting business requirements. I supported the project by assisting with demos, cutover activities, and creating training documentation.

Waltham

I supervised a global team of 8 across the US, Ireland, and Australia, managing the processing of 7-8k orders monthly. Developed and executed end-of-month audits, and instituted policies that significantly reduced errors and minimized unnecessary communication with external departments. I overhauled the department KPIs, leading to a 90% reduction in overtime. The success of these process improvements led to my involvement in helping other subsidiaries within Verizon Connect implement these changes.

Waltham, Massachusetts

In the Special Projects department, I led a team of 3 to analyze acquisition contracts and migrate financial and product data into the primary ERP, NetSuite. This role involved traveling to acquired companies to collaborate on crafting business requirements, assisting with data cleansing and migration, and training employees on daily system use, including Salesforce and NetSuite. Additionally, I analyzed product trends and usage, generating reports for various departments.Our team successfully migrated over 10,000 customers across 5 entities in North America, Europe, and Oceania.

Waltham, Massachusetts

I managed financial maintenance for the top 100 accounts at North America's largest fleet tracking service while supporting the Existing Sales and Collections departments on key accounts. Supervised a 4-person Accounts Receivable call center, handling over 200 inquiries daily. Additionally, served as interim manager of the Revenue Assurance department for 3 months, overseeing both the Accounts Receivable and Revenue Recognition teams.

Supervised the second shift in cash management, overseeing 19 retail locations on campus with $35k in daily cash and credit card sales. Led a team of 2-3 employees and provided technical support for MICROS and POS credit card machines to cashiers and retail managers. Prepared financial reports in Excel, conducted variance and location audits, and developed cash management policies and procedures. Created interoffice training manuals and regularly coordinated with third-party vendors for technical support and procurement.

While a full-time student, I also served as the full-time hiring supervisor at a Pita Pit franchise on campus. Managed a retail café with over 30 employees, overseeing multiple shifts of 10 employees. Responsible for daily operations including inventory control, food preparation, cash management, customer service, scheduling, and third-party vendor coordination. Led the team in a fast-paced environment, serving an average of 400 customers per 8-hour shift—double the global franchise average. Developed a system that doubled employee output while reducing staffing levels on the food service line.

Handled customer concerns for the world’s largest music accessory company, coordinating with the Artist Relations department for special orders and billing. Audited online MSRPs and item descriptions for over 10,000 SKUs using Access, and edited and uploaded videos for the company website. Represented the company at industry trade shows and conducted market research alongside other interns, contacting 1,000 schools nationwide to understand the makeup of school bands.Special Projects: Attended the NAMM Winter 2006 show in an official capacity and completed a 200-hour backlog of video editing in June 2008.

Marlborough, Ma

While in high school, served as a part-time supervisor responsible for training employees in theft prevention, both internal and external. Managed office equipment sales and setup, as well as provided print services.

Bachelor Of Business Administration (Bba), Business Administration And Management, General

Master Of Business Administration - Mba