Pat Farrell Email & Phone Number

Remote

I lead Ping Identity's enterprise search implementation in Coveo, optimizing knowledge management for customers and partners. Our implementation includes Coveo's Relevance Generative Answering (RGA) feature, which leverages generative AI to provide precise and contextually relevant answers based on our enterprise content. I collaborate across teams, contribute to the development of publication tools, and continuously enhance my technical skills. This multifaceted approach demonstrates my… Show more I lead Ping Identity's enterprise search implementation in Coveo, optimizing knowledge management for customers and partners. Our implementation includes Coveo's Relevance Generative Answering (RGA) feature, which leverages generative AI to provide precise and contextually relevant answers based on our enterprise content. I collaborate across teams, contribute to the development of publication tools, and continuously enhance my technical skills. This multifaceted approach demonstrates my commitment to innovation and team productivity. Show less

• Work in an Agile development environment using Jira and Confluence • Develop online documentation in Markdown using GitHub, HUGO, and Buddy for CI/CD

Houston, Texas, United States

• Develop online and hardcopy technical documentation • Develop and maintain MadCap Flare styles and templates• Provide technical support for builds and assorted documentation processes

Houston, Texas Area

• Support and implement corporate content management system (CMS) including development, content conversion and migration, documentation builds and transforms, and user support• Contribute to the development and continuous improvement of technical communications business processes, competencies, tools, standards, and best practices (e.g. workflows, style guides, templates)• Deliver high quality information products appropriate for the target audience • Present complex information to… Show more • Support and implement corporate content management system (CMS) including development, content conversion and migration, documentation builds and transforms, and user support• Contribute to the development and continuous improvement of technical communications business processes, competencies, tools, standards, and best practices (e.g. workflows, style guides, templates)• Deliver high quality information products appropriate for the target audience • Present complex information to the target audience in a concise, accurate, and usable form• Develop conversion scripts to convert existing documentation into XML source for CMS • Develop requirements, estimations and project plans for information product development • Organize and manage workflows with subject matter experts and contractors • Develop, maintain, and improve personal professional competencies, specialized knowledge, and skills in technical communications and relevant technical domains • Provide training and mentoring for less experienced technical communications specialists Show less

Houston, Texas Area

• Assist in the creation of documentation project plans.• Create, maintain and review software product documentation. • Assist in the development of style guides and content standards. • Collaborate with training department to produce technical content that will be utilized as a foundation and/or reference for training materials. • Produce highly useable technical end user, designer, and administrator product documentation that maximize the ability of the user to understand and… Show more • Assist in the creation of documentation project plans.• Create, maintain and review software product documentation. • Assist in the development of style guides and content standards. • Collaborate with training department to produce technical content that will be utilized as a foundation and/or reference for training materials. • Produce highly useable technical end user, designer, and administrator product documentation that maximize the ability of the user to understand and use the product. • Develop a deep knowledge of the products and write technical content to an appropriate level of detail. • Collaborate effectively with globally-distributed product teams to gather information, get technical review of content drafts, etc. • Negotiate deliverables when necessary to meet product release schedules. • Work with the manager and team to develop documentation processes and guidelines. • Ensure delivery of quality documentation by following review and delivery processes and procedures. • Ensure proper storage and archiving of documentation by following version control policies and procedures. • Deliver documentation on schedule with a high degree of quality. Show less

Houston, Texas Area

• Deliver high-quality information products appropriate for the target audience • Present complex information to the target audience in a concise, accurate, and usable form• Develop conversion scripts to convert existing documentation into XML source for CMS • Develop requirements, estimations and project plans for information product development • Organize and manage workflows with subject matter experts and contractors • Submit and process modification/change requests… Show more • Deliver high-quality information products appropriate for the target audience • Present complex information to the target audience in a concise, accurate, and usable form• Develop conversion scripts to convert existing documentation into XML source for CMS • Develop requirements, estimations and project plans for information product development • Organize and manage workflows with subject matter experts and contractors • Submit and process modification/change requests (RFCs & SMRs) for information products • Contribute to the development and continuous improvement of technical communications business processes, competencies, tools, standards, and best practices (e.g. workflows, style guides, templates) • Develop, maintain, and improve personal professional competencies, specialized knowledge, and skills in technical communications and relevant technical domains • Provide training and mentoring for less experienced technical communications specialists Show less

• Develop online and hardcopy technical and marketing documentation for distributed, mainframe, and web-based software products• Develop help systems for distributed, mainframe, and web-based software products• Write and publish advisories to alert end users to issues between schedule product releases • Develop SDK documentation for external developer network• Lead documentation projects for several concurrent software projects• Analyze documentation to create information… Show more • Develop online and hardcopy technical and marketing documentation for distributed, mainframe, and web-based software products• Develop help systems for distributed, mainframe, and web-based software products• Write and publish advisories to alert end users to issues between schedule product releases • Develop SDK documentation for external developer network• Lead documentation projects for several concurrent software projects• Analyze documentation to create information models • Work in agile and traditional product development environments• Collaborate with subject matter experts, executives, customers, and colleagues in global locations• Maintain internal and external customer-facing websites using Dreamweaver, SharePoint, and Clickability• Develop and maintain end-user help files for customer FTP download site• Develop internal documentation tools using AWK, C++, Visual Basic, Perl, FrameScript, and WinBatch to streamline production and improve end-user documentation• Develop conversion scripts to convert existing documentation into XML source for CMS • Develop software and documentation development tools for external developer network Show less