Patrick Flood Email & Phone Number

Greater Boston

• Led the development and implementation of communications roadmaps, strategies, and campaigns forthe Global Business Services organization at TJX• In partnership with senior leadership, collaborated cross-functionally to develop value story language and brand guidelines, ensuring consistency in internal and external messaging• Developed presentations, promotional materials, and associate resources in support of various teamactivities, including quarterly town hall meetings and annual global in-person team week events• Provided guidance on change management strategies to ensure successful project execution• Served as the Communications Subcommittee Chair for the GBS Inclusion & Diversity Ambassadors

Boston, Massachusetts, United States

• Created and maintained a standardized internal communications framework via which noteworthy business unit information was shared across the commercial division and organization• Partnered with cross-functional leadership to develop value story language for business area products and services, ensuring consistency with organizational tenets and goals• Partnered with Corporate Communications to develop an agenda of market-facing communications that highlighted our offerings and supported organizational communication goals• Strategically responded to all RFP questions related to Blue Cross Blue Shield of MA’s health engagement portfolio, including questions around our digital rewards programs, digital targeted health solutions, and wellness services• Led competitive intelligence and market research efforts, as needed, collecting and synthesizing dataand identifying key takeaways

Boston, Massachusetts, United States

• Supported the creation of compelling B2B and B2C wellness program collateral (e.g., concept design,copywriting, proofreading), ensuring all communications were correct, consistent, and captivating• Ensured all internal and external communications coming out of the Health Engagement area wereaccurate and contained powerful messaging• Drafted talking points and internal guides related to our portfolio of offerings and program changes

Boston, Massachusetts, United States

• Collaborated with wellness consultants to support the wellness program needs of accounts in theNational and Major market segments, providing concierge-level service onsite, via phone, and through email• Researched and responded to account questions regarding a wide array of topics, providingresponses that proactively educated the recipients, to ensure first contact resolution• Generated custom communications for accounts, including reporting dashboards, account- and member-facing collateral, and tailored wellness challenge materials• Oversaw the escalated issue inbox for all member questions about wellness programming for one of BCBSMA’s largest clients

Greater Boston

• Provided clients with exceptional service regarding all aspects of their group insurance coverage• Created plan comparisons, employee communications, and benefit summaries• Partnered with accounts and carriers to coordinate renewals and facilitate new sales procedures• Served as an account executive on a book of business of over thirty clients

Greater Boston

• Assisted health care providers with the processing of professional and institutional claims, trouble-shooting issues, contacting out-of-state Blue Cross plans, and making adjustments as necessary• Proactively educated providers to ensure first contact resolution, helping them better understand ourprocesses, to maximize long-term efficiency• Finished 2015 ranked #1 on the Bluecard Provider Services team, based on qualitative performancereview metrics

Troy, Nh

• Advised clients on how best to grow and protect their assets, through everything from traditionalbanking products to fixed annuities and life insurance• Obtained life insurance license and producer appointments from multiple insurance carriers, includingNew York Life, Jackson National, and Vantis Life

Troy, Nh

• Though the central focus of this job was serving food and refreshments, a server at the Inn at East Hill Farm is an ambassador to their guests, ensuring that every aspect of the guests' stay is enjoyable• In addition, I assisted with the activities that were available for the guests, including leading hikes, calling BINGO, and playing guitar

Newington, Nh

• Challenged not only with motivating myself, but also my co-workers to provide the best customer service possible• Responsible for completing various merchandising objectives, counting and settling the registers at the end of the night, and making the daily deposits to the bank• Promoted to a managerial position after only two months of employment, as I was viewed as a responsible, valuable asset to the company