- Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events.- Ensure property events have a seamless turnover from sales to service back to sales.- Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.- Ensure that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.- Greet customer during the event phase and hands-off to the Event Operations team for the execution of details.- Ensure billing accuracy and conducts bill reviews with the clients prior to processing the final bill.- Manage group room blocks and meeting space for average to large-sized assigned groups.- Identify operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges and/or develop alternative solutions.- Use judgment to integrate current trends in event management and event design.- Act as liaison between field salesperson and customer throughout the event process (pre-event, event, post-event).- Participate in customer site inspections and assists with the sales process as necessary.- Deliver excellent customer service throughout the customer experience and encourages the same from other employees.- Coordinate and communicate event details both verbally and in writing to the customer and property operations.- Follow up with customer post-event for feedback, account closure, and re-solicitation.- Respond to and handle guest problems and complaints.- Use personal judgment and expertise to enhance the customer experience.- Assist in the sales process and revenue forecasting for customer groups.- Forecast group sleeping rooms and event revenue (catering and audio visual) for groups.

Manage group sleeping rooms for incoming meetings, conferences, and conventions. Executing contractual obligations including room inventory, room rates, rebates & commissions, suite allocation and various other details. Maintaining constant communication with all clients regarding their room blocks to ensure all changes and updates are processed in a timely manner.

Write articles on new and upcoming staple points in street culture, including fashion, art, music, and film.

Responsible for 35 staff members, including Group Reservation Coordinators, Sales Coordinators, and support staff.Provided departmental support and oversight to ensure policies and procedures are properly followed to allow for optimal efficiency. Addressed issues and identified solutions to ensure all client expectations were not only met, but exceeded. Performed quarterly audits of all groups, confirming all details were outlined, rates were running properly, and inventory was held securely. Assisted in project management to build and test a new reservation system to be distributed across the company.

I managed a staff of up to 120 employees responsible for taking calls to make, alter, or cancel reservations. We serviced any leisure guests that required assistance with their booking process. I offered guidance and insight through difficult situations that required approvals or higher authority to make changes.

Supervise the various staff members that operate within the confines of the front office. Provide an enjoyable experience while also maintaining the status of guest reservations, finances, and general order of the hotel as acting manager on duty.

Mobilize voters and volunteers that support the Democratic Party and its candidates.

Prepare and ensure room reservations are in order and performing check-ins and tending to any other guest needs to ensure complete customer satisfaction.

Supervise and organize numerous lifeguards and prepare them to properly overlook pool environments to maintain its safety for patrons and other employees alike.