Patrick Halim Email & Phone Number

Auburn, Washington, United States

• Leadership and Strategy –leading the store employees to achieve sales goals, incentivizing Average Customer Transaction (ACT) growth, and managing the business relationship and partnership with external stakeholders.• Managing, Hiring, and Training employees – Hiring/interview; creating workbooks, quizzes, and training programs from UPS Source material.• Freighting – Contacting UPS-approved freighters to schedule pickup and safe delivery of items.• Human Resources - Handling employee time off requests, vacations, promotions, complaints, and firing. • Customer Service – Resolving high maintenance and rude customers; also, handling high tension situations that require defusing.

Tacoma, Washington, United States

• Business Development - Managing employee workflow, also the turnover rate to maximize the effectiveness of hours worked and the absentee rate,• Managing day-to-day operations – Sorting customer inquiries, managing store inventory, and working the POS/Counter.• Employee Training - Reviewing sources material to train employees on working the POS/Counter, accessing iSHIP, CMS, and other package processing applications.• Processing & submitting claims – Gathering information on damaged/lost merchandise and submitting through UPS Claims dept for processing of claims.• Packaging high-value items for shipment – Have packed items valued up to $50,000 for shipment that ranges anywhere from car engines, glass chandeliers, high valued art pieces, and wood carving totems.