Patrick Halim Email & Phone Number

Auburn, Washington, United States

• Leadership and Strategy –leading the store employees to achieve sales goals, incentivizing Average Customer Transaction (ACT) growth, and managing the business relationship and partnership with external stakeholders.
• Managing, Hiring, and Training employees – Hiring/interview; creating workbooks, quizzes, and training programs from UPS Source material.
• Freighting – Contacting UPS-approved freighters to schedule pickup and safe delivery of items.
• Human Resources - Handling employee time off requests, vacations, promotions, complaints, and firing.
• Customer Service – Resolving high maintenance and rude customers; also, handling high tension situations that require defusing.

Tacoma, Washington, United States

• Business Development - Managing employee workflow, also the turnover rate to maximize the effectiveness of hours worked and the absentee rate,
• Managing day-to-day operations – Sorting customer inquiries, managing store inventory, and working the POS/Counter.
• Employee Training - Reviewing sources material to train employees on working the POS/Counter, accessing iSHIP, CMS, and other package processing applications.
• Processing & submitting claims – Gathering information on damaged/lost merchandise and submitting through UPS Claims dept for processing of claims.
• Packaging high-value items for shipment – Have packed items valued up to $50,000 for shipment that ranges anywhere from car engines, glass chandeliers, high valued art pieces, and wood carving totems.