Patrick Kong Email & Phone Number

Redmond, Washington, United States

Redmond, WA, USA

• Primary responsibilities include:
• Created and standardized deployment schedule to minimize risk and unknown factors. Identified opportunities to remove complex dependencies to improve parallelism.
• Evaluated and assessed risks during deployment to minimize delays in public go-live schedule. Ensured timely escalations and implemented proper follow-up actions to avoid repeating issues.
• Maintained open communication with engineering teams on continuous deployment improvements, including reduction in deployment time while improving deployment resiliency.Accomplishments include:
• Created standard deployment plan used by all future deployments.
• Drove/reduced service deployments from machine availability to go-live time by greater than 33%.

• Primary responsibilities include:
• Lead PM for incident management system used by 2000+ engineers across BING.
• Lead PM for instrumentation pipelines for all BING APIs used across the globe.
• Provide regular performance reports to key Microsoft external partners (Yahoo and Apple).
• Provide regular live site update to BING management (up to EVP).Accomplishments include:
• Defined and delivered Availability metric for BING providing insight of all BING service tiers.

• Primary responsibilities include:
• Drove app/data/configuration deployment infrastructure to 200K+ machines for BING.
• Supported BING internal feature teams on all deployment needs.
• Worked with customers on deployment scenarios and requirements and driving infrastructure enhancement.Accomplishments include:
• Migrated Online Service Division to adopt uniform deployment infrastructure (minimize one-off deployment setup).
• Drove safety adoption in app/data/configuration deployments across BING.

• Primary responsibilities include:
• Managed weekly deployment for full MSN/Live Search serving stack.
• Investigated issues related to daily operations. Worked with engineering team to define/deploy fixes.
• Engaged regularly with engineering teams to report pre-release and production operation status.Accomplishment includes:
• Migrated MSN/Live Search service platform from Autopilot v1 to Autopilot v2 with no service downtime.

• Primary responsibilities include:
• Created network strategy, maintenance plan to a lab managing 2500+ machines.
• Maintained accurate documentation on lab infrastructure.
• Drove budgeting with my manager.Accomplishments include:
• Planned and deployed 2500+ machines using 960 machines per 12 bench foot prints. This was the highest density across all Microsoft test labs.
• Created and deployed internal network to support 2500+ test machines.

• Primary responsibilities include:
• Designed, implemented, and supported a Microsoft network of 300+ machines across 2 floors building.
• Built out server infrastructure according to business requirement and corporate security standard.
• Created and implemented departmental backup and disaster recovery strategy.Accomplishments include:
• Successful Y2K migration of departmental IT infrastructures.
• Implemented new centralized print facilities to reduce printing expenses by 50% annually.

• Primary responsibilities include:
• Designed and implemented NT network with web and email support.
• Programmed ISP frontend, and custom applications using Cold Fusion, IIS and SQL servers.Accomplishment includes:
• Implemented shopping cart, bulletin board, time usage tracking system, invoice, and user tracking system.