Content Product Manager for Anomali SIEM, research, define and manage content packages and assets per customer need. Training Product Manager, manage customer training content and packages.

Responsible for all customer, partner and internal technical training initiatives for Exabeam, including course development and delivery roadmaps, community engagement and active participation in the Exabeam digital CS initiatives.

Responsible for customer facing training, both courseware development and delivery. Work with Attivo engineering on product analyst duties, customer feedback and product enhancements from a customer perspective.

Designed, developed and sold several iPhone applications on the Apple AppStore for iPhone and iPad devices, these applications are currently on-sale. Applications take full advantage of modern APIs, including the 4.0 SDK. Applications were written in native Objective-C and Cocoa Touch technologies.

Served as account manager for high-profile clients such as Intel and NBA.com, providing client-specific consulting, training, and new product updates. Directed team of highly skilled consultants in providing on-site training and troubleshooting for three major product lines. Trained and mentored consultants on network, systems and Web monitoring and positive client interaction; oversaw scheduling and conducted performance reviews. Designed and conducted on-site and virtual training sessions for all clients. Generated and maintained knowledge base articles, product documentation, and Best Practices. Logged system data into SQL database, generating reports with Crystal Reports. Championed design and implementation of new Hosted Services product line, running extensive tests against several operating systems, applications and network configurations. Successfully increased departmental productivity by 300% over 9 months; scheduled and trained consultants to ensure solutions were delivered in a rapid, highly effective manner. Expertly delivered over 300 software licenses exceeding $500K and several multi-million dollar licenses; worked closely with clients to resolve issues impeding product release. Spearheaded implementation of software Quality Assurance and debugging processes. Initially hired as consultant but quickly promoted due to outstanding dedication to customer satisfaction and team building.

Accountable for the configuration and implementation of enhancements for global WAN. Liaised with company and client executive management in providing updates on network modification plans and progress. Negotiated cost-efficient purchases of cutting-edge technologies with vendors. Collaborated with client technical teams in coordinating installation of network services changes with minimal impact to network performance. Maintained daily logs on all change management and root cause analysis activities. Created detailed systems-migration documentation to enable rapid transition of future network systems. Successfully coordinated migration from Banyan Vines global network to Windows NT 4 domain, including transition of e-mail system and data to new hardware with zero data loss. Selected to perform senior administrator functions for corporate UNIX and Windows mail and file-management systems.